Product Manager, Mental Health Parity - Cigna Healthcare - Hybrid

Position Summary

The Product Manager – Mental Health Parity is responsible for supporting the organization’s Mental Health Parity program, with a focus on Non‑Quantitative Treatment Limitations (NQTLs). This role will partner across Legal, Compliance, Sales, Account Management, Product and Operations to manage non‑regulatory parity‑related requests from clients and brokers, maintain client‑facing NQTL documentation, and drive reporting and process improvement initiatives.

• Serve as a key resource for Mental Health Parity and NQTL‑related sales and client questions.
• Manage and monitor the Parity Response Unit (PRU) mailbox, responding to inquiries and coordinating with subject‑matter experts.
• Support RFP activities by providing parity‑related information and documentation.
• Coordinate and fulfill standard NQTL requests from clients, consultants, brokers, and internal teams.
• Maintain NQTL templates, documentation, intake processes, and annual updates.
• Track and report NQTL activity, including trends and request volume.
• Track third‑party parity client relationships and support parity‑related projects and initiatives.
• Assist in managing high‑touch and non‑standard client requests, including customized benefits and contract language reviews.
• Record client‑specific parity requirements and support annual follow‑up activities.
• Coordinate client discovery efforts and support client‑specific reporting needs.
• Partner with Compliance, Legal, Sales, and Operations teams to ensure accurate and timely support.

• Bachelor’s degree or equivalent experience.
• Seven or more years of health‑plan or health‑benefits industry experience.
• Knowledge of Mental Health Parity and mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand mandatory mandatory mandatory mandatory mand mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand mandatory mandatory mandatory mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand…