Associate Patient Care Coordinator

Opportunities with Pro Health Physicians, part of the Optum family of businesses. When you work at Pro Health Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting.

Growing together.

Pro Health Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Associate Patient Care Coordinator to join our growing team. The position is full-time (40 hours/week) Monday
- Friday.

This position will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Additionally, they will routinely use the electronic health record (EHR) according to Pro Health policies and standard workflows.

The Associate Patient Care Coordinator will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. You will routinely use the electronic health record (EHR) according to Pro Health policies and standard workflows. May be asked to float to local practices in the region for coverage depending on business need.

Schedule:

Monday
- Friday 8-hour shift between 7:00am-6:00pm. One Saturday per month 9am-1pm

Location:

6 Northwestern Dr. Bloomfield CT

Primary Responsibilities:

Conduct check-in and check-out process

Answer incoming calls and use EHR to document details of patient inquiries

Conduct outreach to patients requiring appointments or service follow-up Schedule appointments using standard scheduling protocols

Manage administrative in-basket pools and work queues

Scan documents into the EHR per standard protocols

Protect patients' rights by maintaining confidentiality of medical, personal and financial information

Provide coverage at other Pro Health locations on an ad hoc basis

Perform other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED 1+ years of receptionist or customer service experience

Beginner level of computer proficiency in Microsoft Office Access to reliable transportation and valid US driver's license

Preferred Qualifications:

Experience working in a primary care setting

Experience working with EPIC Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups…