Technical Support Representative

Technical Support Representative Join our Ever North Computer Depot Operations team to help maintain computer hardware asset inventory and organize our site operations for success! Applicants should be prepared for a dynamic, fast-paced work environment that demands physical endurance and stamina.

• Support the collection of all delivered and returned IT equipment.
• Organize and unbox all delivered and returned IT equipment.
• Sort all electronic waste in accordance with Cigna Ever North Policies and practices.
• Support the closure of Service Request Management tickets related to returned and delivered IT equipment.
• Support end‑of‑life onsite activities to organize, palletize, and package all end‑of‑life IT equipment to be provided back to our lease remarketers, or provide all aged electronic waste to our E‑waste disposal vendors.
• Update our computer hardware asset inventory systems, notifying the computer hardware asset management team of device whereabouts within our stockroom locations and when in transit for our end‑of‑life equipment.
• Conduct routine inventory audits and inventory cycle counts.
• Partner with cross‑functional support teams to support onsite asset management activities.
• Keep work areas clean and organized, regularly empty wastebaskets accrued from returned packaging materials.

• High school diploma or GED, bachelor’s, or associate degree preferred.
• Ability to lift up to 30 lbs.
• Experience working in a warehouse environment.
• Experience with Microsoft Office applications (Outlook, Word, Excel).
• Experience with manually operated forklifts.
• Ability to spend extended periods of time on and perform tasks onsite.
• Ability to frequently bend, stoop, and reach while performing tasks onsite.