Systems Analysis Advisor

Application & Production Support

+ Provide production support, including troubleshooting and resolution of application issues in collaboration with technology and business partners through implementation, testing, and validation of solutions.

+ Coordinate with upstream and downstream system owners to resolve incidents, manage dependencies, and communicate change impacts.

+ Monitor and optimize job performance to ensure adherence to established SLAs and OLAs.

Operational Excellence

+ Support daily, weekly, monthly, and annual business processes through close partnership with IT and business stakeholders.

+ Manage batch processing cycles, code deployments, and production release implementations.

+ Perform application health checks and proactively monitor system reliability, availability, and performance.

Architecture & Continuous Improvement

+ Maintain application architecture and ensure alignment with enterprise standards and technology roadmaps.

+ Identify, recommend, and implement automation opportunities to improve operational efficiency and reduce manual effort.

+ Decommission obsolete jobs, reports, and applications in accordance with retention and governance requirements.

Documentation & Knowledge Management

+ Maintain comprehensive system and operational documentation, including CMDB records, SMTD reviews, runbooks, and security architecture diagrams.

+ Ensure process documentation, procedures, and knowledge repositories remain accurate, current, and aligned with operational and technical changes.

Vendor Management & Compliance

+ Partner with software vendors to resolve hosted application issues, including patching, packaging, upgrades, and firewall coordination.

+ Support infrastructure, security, and compliance assessments, including CSCI and CMDB Security Profile reviews.

+ Ensure adherence to regulatory and audit requirements, including SOX controls, CIP remediation, and segregation-of-duties compliance.

Project & Portfolio Support

+ Contribute to strategic initiatives and enterprise projects by providing technical expertise and operational support.

+ Maintain and enhance applications in response to evolving technology environments, including server upgrades and platform modernization efforts.

+ Design and implement small-scale enhancements to meet business needs and improve operational effectiveness.

Disaster Recovery & Risk Management

+ Plan, execute, and document disaster recovery testing to ensure application resilience and business continuity readiness.

+ Support cybersecurity and risk mitigation initiatives, including CIP programs and vulnerability remediation activities.

Reporting & Stakeholder Communication

+ Develop and deliver operational performance reports, management operating reviews (MORs), and weekly status reports (WSRs) for leadership.

+ Communicate system health, production incidents, risks, and continuous improvement opportunities to business and technology stakeholders.

Additional Responsibilities

+ Perform other duties and responsibilities as assigned in support of department, team, and organizational objectives.

** Qualifications*
* Required Skills & Technical Expertise

+ Strong technical proficiency in IBM Mainframe technologies with a minimum of 8 plus years of enterprise application development and support experience, including:

+ IBM Mainframe

+ TSO/ISPF

+ COBOL

+ JCL

+

Experience with Endevor and code quality management tools.

+ Proven success supporting mission-critical applications, production operations, and IT-business collaboration within onshore/offshore delivery models.

+ Strong understanding of integrations across mainframe, Oracle, and distributed platforms.

+

Experience with enterprise job scheduling, monitoring, and automation tools.

+ Knowledge of industry-standard source control and software lifecycle management practices.

+ Strong analytical, troubleshooting, and problem-solving skills with a focus on root cause analysis and sustainable solutions.

+ Working knowledge of regulatory and compliance frameworks, including SOX and CIP.

+ Excellent written and verbal communication skills, with the ability to effectively interact with technical and non-technical stakeholders at all…