GenAI Platform Engineer (Support Role

GenAI Platform Support Engineer

As a Generative AI Platform Support Engineer, you will provide technical support for our AI platform tasks. You will collaborate with cross-functional teams to troubleshoot issues, enhancements, monitor logs and ensure the platform operates smoothly and efficiently.

Key Responsibilities:

• Assess and enhance the AI platform's data pipeline resilience.
• Ensure that AI/ML models are fault-tolerant and scalable.
• Identify bottlenecks in model inference and training pipelines.
• Optimize model performance for real-time use cases.
• Collaborate with the Dev Ops team on deployment improvements.
• Implement automated testing for fault-tolerance scenarios.
• Provide technical support for users of the Generative AI platform, troubleshooting issues and answering queries.
• Monitor platform performance and implement optimization strategies.
• Document processes, issues, and solutions for knowledge sharing and future reference.
• Stay up-to-date with industry trends and advancements in generative AI technologies.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience on support and maintenance.
• Experience with database management (SQL, No
  
  SQL).
• Familiarity with cloud platforms (AWS, GCP, Azure).
• Familiarity on provisioning Azure/AWS cloud services with Terraform script.
• Having knowledge on OpenAI will be an added advantage.
• Good knowledge on Shell Scripting/Python.
• Having knowledge on provisioning GEN AI Cloud Services on AWS/Azure will be an advantage.
• Must have knowledge on Kubernetes on Open Shift.
• Should have experience with troubleshooting services deployed on Kubernetes.
• Must have knowledge on Dev Ops Build/Release pipelines & understanding the Infrastructure needs.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to work collaboratively.
• Knowledge of containerization (Docker, Kubernetes).