Product Strategy Senior Advisor - Identity Strategy & Innovation

** Role Summary*
* The Product Strategy Senior Advisor - Identity Strategy & Innovation provides strategic counsel and

product leadership for the enterprise Identity platform, helping shape its strategy, roadmap, and

innovation agenda across identity modernization, secure access, authentication, fraud prevention,

identity proofing, delegation, and emerging AI-aware identity capabilities.

Acting as a product-minded translator between business and technical teams, the advisor develops

product definitions, roadmap recommendations, and executive-ready narratives that accelerate

adoption and business value. The role works in close partnership with the enterprise Personalization

technology stack and Customer 360 data foundations, ensuring identity operates as a shared,

reusable layer that powers trusted, personalized digital experiences.

** Key Responsibilities*
* ** Identity Product Strategy & Portfolio Counsel*
* - Advise senior leadership on identity platform strategy and modernization priorities.

- Develop and recommend the identity roadmap and capability prioritization across

authentication, access, registration, identity proofing, trusted devices, fraud posture, and

delegation.

- Shape funding proposals, prioritization recommendations, and executive reporting that

inform enterprise investment decisions.

- Evaluate platform gaps, technology trends, and emerging threats to help evolve the identity

investment portfolio.

** Platform Modernization, Trusted Access & Ecosystem Partnership*
* - Advance and advise on adoption of modern authentication and trusted access-passkeys,

adaptive MFA, alternate MFA, and streamlined account recovery.

- Shape fraud prevention and identity proofing strategy, reducing reliance on passwords and

SMS OTP while improving login success and reducing support demand.

- Partner with the Personalization technology stack, Customer 360/profile, analytics, and

enablement teams so identity signals are reusable and support personalized, governed

experiences.

- Collaborate with architecture, engineering, security, and digital product teams to keep

solutions scalable, resilient, and aligned to enterprise standards; support ongoing federation

and SSO modernization and scalable access governance.

AI-Aware Identity, Delegation & Innovation

- Develop identity strategy recommendations for AI-agent access, agent identity, human-to
- agent delegation, credentialing, and human approval workflows.

- Define requirements for digital delegation and caregiver use cases (proxy, authorized

representatives, minor age-out, family access) as reusable services.

- Lead pilots, value-proposition development, and measurement of success for identity

capabilities supporting future-state care, pharmacy, and agentic engagement-surfacing

governance, consent, and policy decisions that require leadership alignment.

** Cross-Functional Leadership & Influence*
* - Lead highly visible, cross-functional identity initiatives spanning business, technology,

security, architecture, and digital product teams.

- Influence stakeholders at all levels to drive alignment, prioritization, and adoption.

- Serve as a trusted advisor and identity subject matter expert to business stakeholders,

platform consumers, architecture partners, and senior leadership.

- Translate complex business, security, and technical needs into clear product strategies,

roadmap recommendations, and executive narratives.

** Scope & Impact*
* - Provides enterprise-level strategic counsel across identity, secure access, authentication,

fraud prevention, proofing, delegation, and AI-agent trust.

- Informs enterprise investment and governance decisions and adoption approaches through

recommendations, partnering across the personalization and customer-data ecosystem.

- Contributes to measurable outcomes: improved login success, reduced support demand,

lower authentication operating cost, reduced fraud risk, faster onboarding, and broader

adoption of reusable identity services.

- Recognized internally as a go-to expert for the most complex identity, digital trust, and

identity-enabled AI initiatives.

** Required Experience*
* - 7+ years in Product Strategy/Management, Identity & Access Management, digital platforms,

security technology, or related fields.

- Track record developing enterprise product strategies, roadmaps, investment narratives, and

executive recommendations.

- Hands-on familiarity with identity capabilities (registration, login, MFA, passkeys, account

recovery, proofing, fraud controls, federation, SSO, delegated access).

- Proven ability to lead cross-functional initiatives and influence senior stakeholders in a highly

matrixed organization without direct authority, translating business, security, and technical

needs into measurable outcomes.

Preferred Qualifications

- Experience in healthcare, pharmacy, benefits, or regulated ecosystems where identity,

consent, privacy, and access governance are critical.

- Familiarity with modern federation, OAuth/OIDC, SAML, token security, identity orchestration,

adaptive…