Senior Supervisor Appeals Team

Overview

Employer Industry: Healthcare Services

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to lead a dedicated team in improving operational performance and service excellence
• Promote an inclusive, diverse, and respectful workplace culture
• Engage in meaningful work that impacts the health and vitality of clients and patients

• Lead and manage daily operations for a team of Dental Appeals Processors, ensuring accuracy, quality, productivity, and service commitments are met
• Drive performance through active use of KPI tools and Management Operating System (MOS) resources, maintaining a target of 100% accuracy
• Develop, coach, and mentor direct reports and supervisors to strengthen technical expertise and leadership capability
• Identify operational gaps and lead change initiatives to improve efficiency, quality, and customer outcomes
• Collaborate with matrix partners to ensure compliance with policies, procedures, and performance standards

• High School Diploma or GED required;
  Bachelor’s degree preferred
• 2+ years of Appeals Supervisory experience in a healthcare setting required
• 2+ years of people leadership experience, including use of KPI and performance management tools preferred
• Proven ability to lead, develop, and motivate teams in a performance-driven environment
• Strong customer focus with a deep understanding of quality and compliance expectations

• Demonstrated experience driving process improvements and leading operational projects
• Excellent communication, interpersonal, and change leadership skills
• Strong time management and prioritization skills

#Healthcare Services #Leadership Opportunity #Career Growth #Team Management #Service Excellence

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.