Senior Relationship Banker
Listed on 2026-06-18
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Sales
Customer Success Mgr./ CSM, Client Relationship Manager, Bilingual
Location: Bloomfield, 4900 Liberty Avenue, Pittsburgh, PA 15224, USA
As a Senior Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employee plays in delivering on our Customer Service Promise every day. You have a passion for building relationships, educating, advising and identifying opportunities to equip our customers and employees with financial solutions that will help them achieve Financial Confidence.
You will own issues from beginning to end and keep the Financial Solutions Center running smoothly and efficiently. In partnership with your Manager, you will help drive consumer sales through consistent and ongoing development activities focused on expanding existing customer relationships and engaging new prospects to win both their personal and business related banking relationships. You will also help your Manager engage and develop the rest of the team by participating in and leading peer-to-peer coaching and role playing, and help drive your personal development, because you know that, as a Senior Relationship Banker, you can change people’s lives.
As a Senior Relationship Banker you are eligible for quarterly sales & service incentives.
What Great Looks Like in this Role- Stay connected with customers through onboarding and outbound calling.
- Generate consistent and meaningful appointments weekly including prospects.
- Identify partner referrals by asking purposeful questions.
- Uncover consumer lending opportunities, with an emphasis on real estate secured.
- Manage your assigned Top 500 customers.
- Utilize marketing campaigns to inform customers about our products.
- Ask for referrals and advocate for the Refer-A-Friend program.
- Use effective research, tools and techniques for prospecting.
- Use BUILD and BUILD 2.0 with every account opening.
- Protect the privacy and security of our customers.
- Have the right conversations around NSF/OD and other fee retention.
- Follow proper cash handling, teller differences and dual control guidelines.
- Adhere to all audit guidelines.
- Delegate and oversee responsibilities for others to learn our internal controls.
- Mitigate risk by adhering to FCB policies, procedures and processes.
- Take ownership of your own development.
- Practice and perfect your BUILD and BUILD 2.0 skills.
- Develop knowledge of Business Products.
- Stay a subject matter expert on our digital products.
- Stay informed with Need2
Know and First2
Know. - Conduct and participate in peer-to-peer coaching and role play.
- Seek feedback from peers and leaders.
- Complete all required trainings in a timely manner.
- Live our Mission and Core Values.
- Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes.
- Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling.
- Promptly follow-through and ensure you are the single contact for problem resolution.
- Follow the “One to say YES, two to say NO” rule.
- Maintain the highest standard of conduct and account integrity for yourself and your team.
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