Part-Time Executive & Operations Assistant

We are a multi-award-winning local business operating two home-services franchises — Kitchen Tune-Up and Bath Tune-Up of Bloomfield, NJ — along with a fast-growing eCommerce brand. We have earned four national HFC awards in 2026, Suburban Essex Bronze Winner 2025, and maintain 4.9/5 reviews across all platforms.

The founder is hiring a sharp, organized Executive & Operations Assistant to be his right hand — someone who can hold the calendar, run point on customer follow-ups, keep operations humming, and confidently pick up the phone.

What You'll Do

Executive Support

• Own and protect the founder's calendar; schedule, confirm, and reschedule meetings
• Triage email inboxes daily; draft replies; surface what needs attention
• Prep meeting agendas and capture notes; chase action items to close
• Manage personal admin overflow (travel, vehicle, document renewals)

Outbound Calling (a meaningful part of this role)

• Cancelled appointment recovery — call cancelled and no-show consultations to reschedule (we currently have a major gap here and need someone who closes it)
• Appointment confirmations — day-before calls to confirm consultations and reduce no-shows
• Proposal follow-up — call open proposals to answer questions and move them to close
• Vendor and supplier coordination — schedule deliveries, confirm payments, request COIs
• Past customer outreach — review requests, referral asks, repeat-business calls

Franchise Operations

• Coordinate vendor payments through  (you prep, founder approves)
• Help run payroll cycles through Gusto
• Keep CRM systems clean — Service Minder and Go High Level  (proposals, invoices, contact records)
• Help plan and execute showroom events (design open houses, vendor partner events)
• Coordinate with our in-house crew

eCommerce Operations

• Respond to Amazon Seller Central customer messages (