Customer Advisor

DESCRIPTION

As a Customer Advisor I, you’ll be a trusted partner who turns retail data into actionable category strategies —helping clients and customer teams improve assortment, space, merchandising, and pricing decisions. You’ll collaborate cross-functionally, bring insights to life through compelling storytelling, and support execution in-market through store visits and audits.

• Support category management execution for a designated customer by helping implement category strategies, business insights initiatives, and customer-ready recommendations that drive growth.

• Build strong partnerships with business managers and client stakeholders to help develop and advance strategic category plans aligned to retailer and client objectives.

• Participate in routine market/customer visits alongside business managers and clients to advance category initiatives, validate insights, and strengthen working relationships.

• Conduct store audits and field checks to evaluate assortment, shelf space, merchandising execution, and pricing across assigned categories—then translate findings into practical actions.

• Help deliver category management reviews by supporting business managers and/or space technologists in preparing and presenting customer‑facing category reviews and insights.

• Analyze and refresh insights presentations for assigned clients, ensuring the story is clear, persuasive, and grounded in reliable data.

• Maintain frequent internal and external communication with category managers and key customer personnel to keep projects moving, remove roadblocks, and support the category management process end-to-end.

• Coordinate with shared analytics partners (CSBI) to manage timelines and ensure base presentations are completed accurately and on schedule to meet customer team needs.

• Partner with CSBI to manage and update syndicated databases used for customer, client, and/or market reviews—supporting clean, current inputs for analysis.

• Use syndicated and customer data sources (e.g.,
  IRI ,
  Nielsen/ACNielsen -type scanning data,
  POS , and loyalty data ) to generate insights that inform category recommendations and performance reviews.

• Take on additional responsibilities as assigned , supporting continuous improvement and team priorities.

• Certified Professional Strategic Advisor (CPSA) certification required.

• Bachelor’s degree or equivalent combination of education and relevant experience preferred.

• 5+ years of experience in category management, sales, business insights, analytics, or related CPG/retail roles
  .

• Proven experience supporting customer- or client-facing category initiatives
  , including data-driven recommendations and in-market execution.

• Demonstrated experience working with syndicated data and analytics systems
  , with a strong understanding of how data is generated, maintained, and applied to business decisions.

• Hands‑on experience with IRI and Nielsen / ACNielsen syndicated data platforms and related tools.

• Proficiency in Windows‑based applications
  , including spreadsheets, presentations, databases, email, and reporting tools.

• Ability to analyze complex data sets and translate insights into clear, compelling stories and recommendations for internal teams and customers.

• Excellent written and verbal communication skills
  , with confidence presenting insights to internal partners and external customers.

• Strong ability to collaborate cross‑functionally with business managers, category managers, analytics partners (CSBI), and customer teams
  .

• Comfortable building relationships and influencing outcomes in a fast‑paced, matrixed environment
  .

• Strong sense of ownership and urgency —you take initiative, follow through, and act like an owner.

• Collaborative, team‑oriented mindset with the ability to partner effectively with sales teams and retail customers.

• Intellectual curiosity and creativity
  , with the ability to ask the right questions and uncover shopper and retailer insights.

• Highly organized and detail‑oriented
  , with strong project management and prioritization skills.

• Sales‑minded and consultative
  , with an understanding of retailer pain points, client objectives, space analytics, and shopper behaviour.

• Skilled in storytelling with data
  , able to connect macro trends to in‑store implications and category opportunities across the total store.

#Disocver Your Path

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Marketing

Position Type: Full time

Business Unit: Sales

Salary Range: $52,200.00 - $65,200.00

Company: Acosta Employee Holdco LLC

Req : 21827