Customer Service Processor

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Bloomfield, NJ, US

World Finer Foods Job Specification

TITLE:
Customer Service Processor

LOCATION: Bloomfield, New Jersey

EXPERIENCE: 2+ years customer service or related experience

EDUCATION: High School diploma or equivalent required

POSTING DATE: 09.02.2026

Company Overview: $200M Specialty Foods distributor and marketing company. The business has been in operation for over 40 years with a solid track record.

Job Summary:

This individual will be responsible for processing a large quantity of sales orders from order to invoice, and providing customer service to over 300 active customers. The ideal candidate will have strong communication skills, a keen attention to detail, a good understanding of business requirements, knowledge of Oracle, strong Excel knowledge, and the ability to partner with colleagues from other departments to deliver exceptional customer service.

Responsibilities:

The department is run as a team, which means this role will have involvement in the following areas:

• Provide all customers with excellent customer service!
• Maintain customer files and related tax forms, including 1099 compliance
• Retrieve orders and correspondence from EDI sites and e-mail accounts multiple times each day
• Prioritize orders to ensure the request by date from the customer is met
• Process Warehouse, Proforma, Packer and Sample Orders within 24 hours of receipt with exceptional level of accuracy including the following, escalating where issues arise:
  • Confirm ship from location and order type is accurate
  • Make sure the control total for cases ties to the order
  • Ensure all customer information is accurately reflected in Oracle
  • Proof all the information for each order in Oracle versus the customer’s order
  • Make sure pricing agrees with what is on the purchase order for the customer
  • Verify that the order request date is reasonable
• Work with warehouses, packers and freight carriers to ensure all concerns are addressed in a timely fashion so orders flow smoothly through the process
• Manage sample order process to reduce expense and ensure on time and complete delivery
• Coordinate employee orders to our office, including arranging freight and separating/distributing product
• Coordinate delivery of short coded product to our office, and arrange distribution
• Address all internal and external customer inquiries within 24 business hours
• Recap pricing issues for key customers
• Process EDI requirements on third party websites
• Work with IT and customer on all EDI projects
• Follow up with customers and brokers on orders that have passed the request by date and take the necessary action to track the order through the system
• Follow up with Packer and Warehouse locations on open orders to ensure bill of ladings are sent as soon as orders are shipped
• Research and update expected ship dates in the system to allow for accurate open order reporting
• Process manual billing and shipments of orders
• Issue invoices to customer by email, EDI
• Track exceptions between the shipping log, bill of lading and invoice
• Send daily list of invoice issues and monitor through resolution
• File orders and invoices electronically
• Pull invoice and order support for audit requests
• Work on MDM
• Special projects as required

Skill Set

Required:

• Positive attitude with a focus on providing internal and external customers with excellent customer service
• Highly knowledgeable in Microsoft Outlook and Microsoft Excel
• Experience with Oracle preferred
• Ability to prioritize work to ensure customer requirements are met and exceeded
• Multi-tasking ability to concurrently move orders through the process while addressing internal and external customer concerns
• Self-starter who has the ability to work with little supervision
• Detail oriented
• Excellent teamwork and interpersonal skills
• Solid written and oral communication skills