Technical Systems Engineer II

• Compensation: USD 55,000 - USD 80,000 - yearly

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

The Technical Systems Engineer II provides advanced level technical support for unique, non-recurring technical issues and incidents related to IT and business-driven projects and efforts. Under minimal supervision, coordinates with other teams or vendors and implements solutions for IT and business-driven projects. Manages IT asset lifecycle tasks including discovery, inventory, and monitoring for critical failures.

This role is hybrid working remotely but also traveling to local offices to complete tasks and projects.

• Provides advanced level technical support for business-driven projects and complex technical issues.
• Provides ‘local onsite’ assistance for employee incident resolution where applicable
• Create and maintain detailed technical documentation for site surveys, network diagrams, hardware configurations, and security systems.
• Perform comprehensive site inspections to assess physical infrastructure, connectivity, and compliance with IT standards.
• Document findings in standardized templates and update asset management systems.
• Provide floorplan mapping for network ports, Meraki devices, servers, and security hardware.
• Coordinates with other IT teams and vendors to implement and manage IT operational technologies including resolution of network connectivity issues and outages; coordination and installation of physical IT assets; data acquisition in support of company projects during mergers and acquisitions;
  Site surveys, assessments, and other documentation; vendor technologies.
• Responsible for the resolution of escalated incidents and issues of higher difficulty.
• Responsible for physical inventory, tracking, and monitoring of IT assets
• Provide statistics and KPI reports to management as requested
• Trains, coaches or assists less experienced team members as needed.
• Adheres to internal standards, policies and procedures.
• Performs other duties as assigned.

Education and Experience

• Associate degree in Information Technology or related discipline (Required)
• 5+ years’ support experience in a corporate environment (Required)
• Experience performing hardware and software troubleshooting and break-fix/repair (Required)
• Experience in IT technical role providing customer service in a multi-site environment (Required)

Preferred:

• Bachelor's Degree or equivalent combination of education and experience
• Previous involvement in mergers and acquisitions IT assessments.
• Experience with documenting building security systems (access control, cameras, alarms) and their topology.

Licenses and Certifications

• Information Technology Infrastructure Library (ITIL) certificate or Project Management Professional (PMP) certificate (Preferred)

Knowledge,

Skills and Abilities

• Strong experience in technical writing and documentation tools (Visio, Excel, SharePoint, MS Teams).
  Ability to interpret and produce network diagrams and infrastructure schematics.
  Familiarity with site survey methodologies and best practices for IT infrastructure assessment.
• French and/or Spanish (Preferred)
• Reasoning Skills/Abilities:
  Advanced level (Required)
• Strong verbal and written communication skills (Required)
• Strong analytical, reasoning and problem-solving skills (Required)
• Ability to prioritize daily activities (Required)
• Ability to work independently in a fast-paced environment (Required)

Computer Skills

• Knowledge and experience in IT Support and Operations:
  • End-user Hardware, software and OS
  • Server hardware, software, OS and protocols
  • Active directory access and permissions
  • Troubleshooting and configuration of networking appliances
    • Mobile device support (Required)

Travel

• Occasional travel is required (5%-33%), both locally and regionally, to complete projects and assist with acquisitions as needed.

Physical Demands of the Job

• Stand:
  Frequently
• Move or traverse:
  Frequently
• Sit…