US_East | Network Support Engineer_L Job Bloomfield area,New Jersey USA,IT/Tech

Position: US_East | Network Support Engineer_L2
TrakSYS Support Engineer
Richmond, VA (Onsite)

Role Overview
The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. This role involves diagnosing and resolving system issues, supporting end users, monitoring system performance, and ensuring seamless MES operations across manufacturing

Environments:

Hands-on experience with TrakSYS MES (Version 12 preferred)
Understanding of TrakSYS architecture and core configurations
Knowledge of C#/.NET, JavaScript, HTML, and CSS
Experience with SQL Server, including queries and stored procedures
Knowledge of IIS, Windows Server, and networking fundamentals

Key Responsibilities:

Provide Level 1 and Level 2 support for TrakSYS MES applications.
Monitor system performance and ensure continuous uptime.
Identify root causes of issues and coordinate resolutions with development, ERP, WMS, infrastructure, network, vendor, and business teams.
Query and analyze SQL Server database tables to investigate and resolve data-related discrepancies.
Troubleshoot TrakSYS integration issues with ERP systems, WMS platforms, and PLC environments.
Troubleshoot TrakSYS configurations, including modules, services, and workflows, and implement required changes.
Manage incidents and service requests through ticketing systems such as Service Now.
Maintain support documentation, change logs, and knowledge base articles.
Track SLAs, KPIs, and recurring issues to support continuous improvement initiatives.
Support scheduled maintenance activities, upgrades, and deployments.

Required Skills:

Hands-on experience supporting TrakSYS MES environments.
Strong understanding of TrakSYS architecture and configurations.
Proficiency in C#/.NET, JavaScript, HTML, and CSS.
Strong SQL Server knowledge, including query development and stored procedures.
Experience with IIS and Windows Server administration.
Basic networking knowledge.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.

Additional Requirements:

Must be willing to work night shifts.
Travel may be required between Richmond, VA and Hopkinsville, KY as needed.
Ability to work effectively in a manufacturing and production support environment.

"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran”