Pos Integrations Analyst

Position: POS INTEGRATIONS ANALYST
Role Name: POS INTEGRATIONS ANALYST
Work site: US (Remote)

** Must Haves:*
* - Strong experience in Hospitality or Retail Point of Sale integrations (Simphony a plus but not required).
- Must have great (technical) problem-solving skills, ability to quickly adapt.
- Understanding and ability to read and follow various scripts and debug files, batch, wireshark, complex log files.
- 3 years working experience supporting POS hardware/software
- 2 years working experience consulting with cross-functional teams

** Nice To Haves:*
* - Experience or some kind of familiarity with leveraging/managing AI tools. This role will heavily utilize AI tools like Co Pilot
- API familiarity - REST, RPC, JSON, and SOAP
- Knowledge/experience with Micros Simphony Point of Sale

** Role Requirements/Descriptions:*
* - 3 years working experience supporting POS hardware/software
- 2 years working experience consulting with cross-functional teams
- Strong experience in Hospitality or Retail Point of Sale.
- Understand industry standard configuration methods, XML, INI, Windows Registry, etc.
- Reviewing debug logs, datasets, and working with vendors to isolate root cause and address a fix as needed.
- Must have great (technical) problem-solving skills, ability to quickly adapt.
- Ability to quickly acknowledge and take ownership of an issue.
- Work as a liaison between technical and non-technical teams.
- Self-starter, ability to perceive and carry out next steps without direction.

- Experience with large scale implementation of applications, infrastructure or databases related to restaurant operations and associated technologies.
- Exceptional organization, communication skills, and attention to detail.
- This role may occasionally be responsible for assisting in configuring, deploying, supporting, and improving our Point-of-Sale solution and hardware for Dunkin and Baskin-Robbins brands.
- The role may occasionally collaborate and partner with non-traditional business partners on experimental revenue growth.
- Partner with cross-functional teams to help ensure stability across the estate and support timely resolution of escalations especially during integration pilot phases.
- Plans effectively yet can adapt to priority changes.
- Collaborate with team and vendors to test, identify, and manage issues.
- Respond promptly to others to ensure open and timely communication.
- Communicate all issues, status updates, action items, and risks to the management team.
- Support technical efforts with vendors and product teams to complete and enhance integrations.
- Assist with technical team documentation, ensuring processes and work arounds are updated and new solutions properly documented, and the knowledge base updated.
- Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams.
- Experience or familiarity with AI tools and emerging technologies is a plus, as it can support process improvements, troubleshooting efficiency, documentation, and overall operational effectiveness.

** Nice to have:*
* - Ability to understand and troubleshoot Point of Sale functionality related to both hardware and software.
- Some level of agentic AI experience, ideally but not limited to CoPilot.
- QSR Technology, Kitchen Display Systems.
- Understanding and ability to read and follow various scripts and debug files, batch, wireshark, complex log files.
- Practical experience writing detailed and concise technical documentation and specifications.
- Knowledge/experience with Micros Simphony Point of Sale
- API familiarity - REST, RPC, and SOAP
- Prior experience in the restaurant industry.
- Confluence, Jira