Experienced Field Service Technician

Bloomfield, NM 87413, USA.

$3,000 SIGN-ON BONUS AVAILABLE TO QUALIFIED CANDIDATES.

Position:
Field Service Class A Technician or Journeyman Technician
Pay Range: $36.50–$52.60 per hour (dependent on education and experience).

The Field Service Technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as "One Professional Team." Product support, sales collaboration and customer communication are integral to the role.

• Paid Time Off (PTO) Plan – up to 96 hours in your first year + 8 company paid holidays
• Medical, dental and vision insurance
• Life and AD&D Insurance
• Retirement Plans – 401(k) and Roth 401(k) with company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU – payroll deduction savings, accounts, loans, VISA card, and more.
• Additional benefits: supplemental life insurance, critical illness & accidental insurance, , discounted employee phone plans.

• Maintain truck and crane inspection logs daily.
• Complete CAT service reports daily; ensure legible writing, proper grammar and sentence structure, and use of appropriate SIMS code.
• Transmit photos, timecards, service reports and other information via e‑mail.
• Maintain accurate customer records for assigned jobs.
• Maintain credit card receipts for accounting purposes.
• Collaborate with Service Department, Product Support Representatives and Sales Department to meet customer needs.
• Communicate with customers on diagnosis, status of repairs, parts, and other concerns.
• Teach and coach other technicians in the field.
• Promote Wagner Equipment Co. to customers.
• Accurately troubleshoot and repair CAT equipment the first time.
• Read, understand and apply electrical and hydraulic schematics to repair work.
• Safely rig or hook components for lifting.
• Remove, repair and install major components in varying configurations.
• Maintain tooling in good working order per MSHA and OSHA regulations.
• Make field determinations on warranty repair and guidelines, and communicate decisions to customer and dispatcher.
• Maintain service vehicle in safe and good repair.
• Perform other duties assigned by manager.

• High School Diploma or GED.
• Relevant CAT related courses.
• 5+ years servicing heavy equipment.
• 1+ years administrative/clerical experience.
• 3+ years customer service experience.
• 3+ years sales experience.

• DOT Health Card.
• Class A Driver’s License.
• MSHA License.
• Pass all required pre‑employment screenings (background checks, drug/alcohol testing, fit‑for‑duty testing and other job‑related tests).

• Standing, walking, talking, sitting, use of hands and hearing.
• Data entry, telephone communication, reading/writing, reasoning, organization, communication and math skills.
• Safety and product knowledge.
• Ascending or descending ladders, stairs, etc.
• Lifting and/or moving objects up to 100 pounds or more.
• Intermediate knowledge of DBS.
• Intermediate knowledge of ET/SIS/SIS Web/STW.
• Ability to work independently with little or no direction.
• Well‑rounded knowledge of CAT equipment.

• 75%–100% travel.

• Noise:
  Loud.
• Indoors and outdoors.

Job offers are contingent upon required pre‑employment screenings such as background checks, drug/alcohol testing, fit‑for‑duty testing and other job‑related tests.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.