Senior Premier Relationship Manager

Responsibilities

• Proactively build and manage an assigned portfolio of mass affluent clients across multiple branch locations.
• Act as the primary client contact to uncover financial needs and provide meaningful solutions in compliance with regulatory policies.
• Use a consultative sales process to develop strong customer relationships and act as the client’s trusted advisor and primary point of contact.
• Proactively work with the assigned customer portfolio to uncover needs, provide solutions, and identify additional sales opportunities.
• Make key recommendations on products, pricing, and services and link customers to business partner experts based on key financial decisions.
• Achieve results and meet sales targets by acquiring new assets from the existing client portfolio and new client acquisition.
• Collaborate with branch business partners to identify existing customers that meet the target profile and create a calling plan.
• Review credit applications to ensure sound credit granting principles and recommend remedies to maintain acceptable asset and credit quality.
• Execute quality customer review meetings for retention and relationship expansion purposes.
• Actively participate in the community to identify prospects through relationship building efforts and identify centers of influence (e.g., law and accounting firms) and two‑way referral relationships.
• Provide individual and group training to mentor and coach branch personnel to enhance their knowledge and skills around the mass affluent client.
• Educate clients about available digital options for conducting banking transactions and provide guidance in the use of digital and self‑serve technologies.
• Liaise between clients and various departments across the organization to provide product support and diagnose and solve problems within given rules.
• Follow security and safeguarding procedures and apply due diligence in accordance with bank policies and ethical standards to prevent fraud, robbery, counterfeiting, money laundering, or defalcation.
• Maintain the confidentiality of customer and bank information in compliance with bank policies and procedures.
• Identify risks and take appropriate action, including documentation and other regulatory requirements, to maintain operational integrity.
• Monitor exception reports and take action to remove exceptions.
• Support the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Execute work to deliver timely, accurate, and efficient service.
• Focus primarily on business/group within BMO; may have a broader, enterprise‑wide focus.
• Exercise judgment to identify, diagnose, and solve problems within given rules.
• Work independently on a range of complex tasks, which may include unique situations.
• Take measured risks while protecting the bank by applying the Risk Management Framework in the execution of your role.

• Typically 4–6 years of relevant experience; a post‑secondary degree in a related field is preferred but not required.
• Proven experience in a financial services organization demonstrating knowledge of banking products, associated services, pricing strategies, and profitability management.
• Required:
  
  SIE Exam, Series6,63,65. Preferred:
  Series7,66 or65. Licences not currently held must be obtained within 120 days of the role start date.
• Advanced understanding of deposit, loan (including mortgage) and banking products and practices, cash flow analysis, lending process and directives, credit risk policies and standards, supporting processes, applicable legal and regulatory requirements, and bank policies.
• Excellent understanding of brokerage and insurance products.
• Excellent knowledge of business services, including retirement plans, business banking solutions, insurance, and succession planning.
• Excellent understanding of personal trust and investment management.
• In‑depth knowledge of client portfolio management.
• Technical proficiency gained through education and/or business experience.
• Excellent verbal and written communication skills.
• Excellent collaboration and team skills.
• Excellent analytical and problem‑solving skills.
• Excellent influence skills.
• Excellent data‑driven decision‑making…