Order Expediter

Position Overview

Job Title: Order Expediter📍
Location: Bloomingdale, IL🕒
Schedule: Monday–Friday | 8-hour shift💰
Pay: $50,000 base + up to 5% merit-based bonus📄
Position Type: Full-Time

Established in 1977 and headquartered in Bloomingdale, IL,
Big Bolt LLC is an ISO 9001–certified specialty fastener manufacturer. Big Bolt focuses on producing non-standard, custom fasteners that are not available off the shelf, delivering market-leading turnaround times for our customers.

We are passionate about high-quality custom products, exceptional customer service, and continuous improvement. At Big Bolt, we don’t just manufacture fasteners—we build long-term careers. Join a collaborative, fast-paced environment where precision, communication, and customer satisfaction matter.

✅ Comprehensive Insurance Benefits – Medical, Dental, Vision, Life, Disability, and HSA✅ 401(k) with Company Match✅ Paid Time Off✅ Stable, Team-Oriented Work Environment✅ Career Growth Opportunities – This role serves as an entry point for career progression

As an Order Expediter
, you will play a critical role in ensuring customer orders ship on time according to agreed-upon lead times. Reporting directly to the VP of Sales, this position is responsible for coordinating across internal departments throughout the manufacturing process, proactively identifying at-risk orders, and maintaining clear communication with both sales representatives and customers.

This is an excellent opportunity for someone looking to build a long-term career in manufacturing operations and customer support.

🔹
Order Tracking & Coordination

• Work closely with all departments to track work orders throughout the manufacturing process

• Use Big Bolt’s ERP system to monitor work order status on the shop floor

• Communicate with Purchasing regarding all outside service inquiries

🔹
Customer & Sales Communication

• Proactively communicate with sales representatives regarding orders at risk of becoming past due

• Provide customers with timely and accurate order status updates

• Act as a central point of contact to ensure expectations are clearly communicated and managed

🔹
Other Duties as Assigned

• Support continuous improvement efforts and assist with additional responsibilities as needed

✔
Key

Competencies:

• Strong written and verbal communication skills

• Customer-focused mindset with a passion for satisfaction and follow-through

• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment

• Strong organizational skills and attention to detail

• Proficiency with Microsoft Office (Outlook, Word, Excel)

• Working knowledge of ERP and CRM systems

✔
Qualifications:

• Associate’s Degree (Business Administration or similar preferred)

• 2+ years of customer service experience preferred

• Prior experience in the fastener or manufacturing industry is a plus, but not required

• Eagerness to learn the industry and grow within the organization

Take the next step in your career with Big Bolt LLC
—where quality, teamwork, and opportunity come together.

Starting from USD $50,000.00/Yr.