Sales Operations Specialist; Inside Sales

Position Overview Sales Operations Specialist (Inside Sales)

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Location: Bloomingdale, IL🕒
Schedule: Monday–Friday | 8-hour shift💰
Compensation: $70,000 base +
10% Merit-Based Bonus
📄 Position Type: Full-Time

Established in 1977 and headquartered in Bloomingdale, IL,
Big Bolt LLC is an ISO 9001–certified specialty fastener manufacturer. Big Bolt focuses on producing non-standard, custom fastener solutions that customers won’t find off the shelf—delivered with market-leading turnaround times.

At Big Bolt, quality, precision, and customer service drive everything we do. Join a collaborative, growth-oriented sales team where strong performance is recognized and career advancement is encouraged.

✅ Health, Dental, Vision & Life Insurance✅ Disability Insurance & Health Savings Account (HSA)✅ 401(k) with Company Matching✅ Paid Time Off✅ Merit-Based Bonus Program✅ Career Growth Opportunities within the Sales Team

Under the direction of the VP of Sales, this role supports new and low-spend customers to improve the customer experience while increasing revenue. Sales Operations Specialist (Inside Sales) serves as a key point of contact for customers, manages quotes and orders, and ensures accurate sales documentation within Big Bolt’s ERP system.

This position represents a mid-point career progression opportunity on the Sales Team, offering long-term advancement for strong performers who consistently demonstrate sales, communication, and organizational skills.

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Sales & Order Management

• Enter sales quotes and orders into Net Suite ERP
• Prepare, update, and maintain sales quotes, including identification of routing steps when required
• Manage quotes, orders, and communications through customer portals
• Follow up with customers on open sales quotes

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Customer & Internal Communication

• Maintain regular contact with customers to support engagement and satisfaction
• Communicate with Sales Engineers as needed
• Coordinate across Sales, Quality Control, Purchasing, and Shipping on open quotes and orders

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Problem Resolution & Process Support

• Resolve order issues by reviewing sales data and work order history
• Assist with resolving material-related issues, including:
  • Material shortages
  • Inventory discrepancies
  • Operational errors
  • Material receipt discrepancies (multiple heats or partial deliveries)
• Execute RMAs and monitor returned material to support rework orders
• Review customer credit requests and submit to Accounting
• Recommend and assist with implementation of sales process improvements

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Other Duties as Assigned

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Key

Competencies:

• Strong written and verbal communication skills
• High attention to detail with strong organizational skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Customer-focused mindset with a passion for service excellence
• Strong collaboration skills across cross-functional teams

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Qualifications:

• Associate’s Degree (Business Administration or related field preferred)
• 5+ years of sales experience
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Experience using ERP and CRM systems
• Prior fastener industry experience is a plus, but not required—
  eagerness to learn is essential

Take the next step in your sales career with Big Bolt LLC
, where precision manufacturing meets customer-focused solutions and long-term growth opportunities.

Starting from USD $71,000.00/Yr.