Sales Operations Manager

Our mission is clear: to be North America’s premier packaging solutions provider, simplifying client operations with innovative, technology-driven solutions. We are fueled by the values instilled by Nick Novy, aiming to not just meet but exceed industry benchmarks. Our purpose is to empower our customers with smarter business decisions through our expertise.

Korpack stands for more than just speed. Our F.A.S.T methodology – Fearless, Adaptable, Simplistic, and Technology-driven – is a testament to our approach toward complex challenges. We’re not afraid to dive deep and tackle the toughest packaging puzzles with agility and clarity, all while harnessing the power of technology.

In the heart of Korpack, there’s a culture that thrives on agility, innovation, and relentless pursuit of excellence. We’re not your typical packaging company. Our start-up spirit combined with our industry experience makes us uniquely dynamic. We embrace challenges, turning them into opportunities to innovate and grow. Our team, akin to a close-knit family, is dedicated to achieving success for our clients.

We believe in building relationships based on trust, integrity, and mutual respect.

The Sales Operations Manager owns the systems, processes, data, and reporting that let Korpack's sales team sell more and faster. The role runs the quote-to-order process, CRM and ERP sales data, pricing and margin controls, sales reporting and forecasting, and commission administration, and manages the Sales Support team. The goal is a clean pipeline, accurate quotes and orders the first time, reliable forecasts, and reps who spend their time with customers rather than on administration.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Own the quote-to-cash process: quoting standards, quote follow-up cadence, sales order entry, and daily sales order approvals, including vendor selection based on lead time and margin.
• Administer and maintain the CRM (Hub Spot) and the sales side of Acumatica: pipeline stages, required fields, customer and item data integrity, and rep adoption.
• Own the New Customer Onboarding process end to end: lead and customer validation, credit and attribute setup, task assignment to reps, and monitoring completion.
• Conduct price validation for both sales and vendor pricing; maintain price lists, margin floors, and approval thresholds; flag below-margin quotes and orders before they ship.
• Build and maintain sales dashboards and exception reports in Power BI and Excel: pipeline, bookings, margin, quote conversion, rep activity, slow-moving inventory, and open orders; publish weekly and monthly sales performance reviews.
• Run the monthly forecast and pipeline review with the VP of Sales and reps; reconcile forecast to actuals and improve accuracy over time.
• Administer commission and bonus plans: calculate monthly commissions, resolve disputes, and model plan changes for leadership.
• Manage slow-moving inventory review with Sales: assign items to reps, track item notes and disposition, and report progress.
• Design and document sales processes and SOPs to ISO 9001 standards; train reps and Sales Support on them; drive continuous improvement in cycle time and error rates.
• Act as the liaison between Sales and Customer Service, Purchasing, Warehouse, Finance, and Engineering on order issues, new products, and customer requirements.
• Manage territory and account assignments, sales targets, and rep scorecards; support sales meetings, kickoffs, and training.
• Evaluate and roll out sales tools and integrations (CRM, quoting, e-commerce, marketing automation) and own vendor…