Care Director

Position Summary

The Care Director provides leadership, systems, and support that help Mission Church care for people well as the church grows. This role combines pastoral care with strategic leadership, building clear and sustainable structures that equip staff, leaders, volunteers, Partners, and Planters to care for people in the spaces they already lead.

Care at Mission is a shared responsibility—not a department people are simply passed off to. The Care Director owns the system, not every situation, creating the coaching, resources, teams, and pathways that allow care to remain personal, relational, pastoral, and sustainable.

The Care Director helps integrate care throughout Mission’s Gather, Grow, Go values so that people are known, supported, connected to appropriate resources, and ultimately helped to take their next step in finding and following Christ.

• Pursues a growing relationship with Jesus and demonstrates emotional and relational health.
• Build and maintain centralized pastoral care processes that allow Mission to care for people effectively at scale.
• Create clear workflows for incoming care needs, communication, follow-up, and escalation.
• Establish decision‑making structures and clarify ownership for different care categories, including marriage, funerals, counseling, benevolence, and other pastoral care needs.
• Develop sustainable systems that reduce reactionary care and create consistent, proactive pathways.
• Ensure staff, leaders, and volunteers understand how to navigate Mission’s care systems.
• Maintain and improve care request forms, tracking systems, and communication processes.
• Establish healthy response expectations and boundaries for staff and volunteers.
• Create systems and structures for weddings, funerals, and pastoral care needs.

• Equip and strengthen staff, leaders, and volunteers who provide care throughout Mission.
• Oversee and support care‑related volunteer teams, including marriage, funeral, counseling intake, hospital visitation, and other areas of care.
• Train and support coaches and care leaders.
• Help staff and directors grow in their ability to provide effective pastoral care to the people they lead.
• Reinforce the expectation that directors and ministry leaders remain the first line of pastoral care for their people while providing them with appropriate support and escalation pathways.
• Develop structures that prevent burnout and unhealthy dependency on individual staff members or leaders.
• Identify gaps in Mission’s care structure and proactively develop leaders, teams, or processes to address them.

• Curate and maintain trusted counseling referral resources.
• Vet, organize, and maintain relationships with trusted external counseling partners.
• Develop and maintain accessible community resources, including food assistance, financial assistance, recovery resources, grief support, divorce care, and other practical needs.
• Build and maintain benevolence resource pathways.
• Ensure staff and leaders can quickly access appropriate resources when supporting people.
• Develop and maintain healthy relationships with trusted local individuals and nonprofit organizations that can help meet practical needs within the Mission community.

• Provide leadership and support for high-level or complex pastoral care needs.
• Coordinate funeral processes and provide appropriate support to families experiencing loss.
• Assist with crisis‑care coordination when needed.
• Support staff and ministry leaders as they navigate complex pastoral care situations.
• Establish and help navigate escalation pathways for high‑needs care situations.
• Ensure individuals are connected to…