Mailroom Specialist

Mailroom Specialist

 The Mailroom Specialist provides critical on-site support for mailroom and
 customer service operations, ensuring the timely and accurate processing,
 distribution, and delivery of mail, packages, and related materials. This role
 operates in a highly customer-facing environment and requires strong attention
 to detail, adaptability, and the ability to balance competing priorities in both
 high-volume and slower periods.

 Daily responsibilities include interacting directly with customers, processing
 incoming and outgoing mail and packages, supporting bulk mailing systems, and
 coordinating printing and mailing materials. The role also serves as a backup
 courier, which includes operating a delivery vehicle to complete assigned mail
 routes.

 This position requires a high degree of initiative, teamwork, and communication,
 as well as the ability to manage time-sensitive deadlines, repetitive tasks, and
 fluctuating workloads. Physical responsibilities include lifting and delivering
 items weighing up to 65 lbs.

 The Mailroom Specialist collaborates closely with coworkers to ensure
 operational efficiency and service excellence, and reports directly to the Site
 Manager, Site Supervisor, or Assistant Site Manager depending on site structure.

Job Duties and Responsibilities
  
* Process, sort, distribute, and deliver incoming and outgoing mail and
    packages in a timely and accurate manner
  
* Provide exceptional customer service through daily interaction with internal
    and external customers
  
* Support and operate bulk mailing systems and equipment, including printing
    and preparation of mailing materials
  
* Serve as backup mail route courier, including operating a larger delivery
    vehicle as needed
  
* Ensure all work meets strict time-sensitive deadlines while maintaining an
    extremely high level of accuracy and attention to detail
  
* Handle shipping and receiving tasks, including tracking, logging, and
    documentation of mail and packages
  
* Lift, transport, and deliver items weighing up to 65 lbs as part of daily
    responsibilities
  
* Maintain organized records, logs, and inventories for mailroom operations and
    reporting needs
  
* Assist with high-volume production tasks such as copying, printing, binding,
    and finishing work as needed
  
* Perform basic troubleshooting and maintenance on equipment; escalate issues
    to technicians when necessary
  
* Monitor and maintain mailroom and equipment areas to ensure cleanliness,
    organization, and readiness
  
* Collaborate closely with team members to manage workload fluctuations during
    extremely busy and slow periods
  
* Balance multiple tasks and priorities while demonstrating strong multitasking
    and adaptability
  
* Communicate effectively with team members, leadership, and customers
    regarding job status, issues, and service requests
  
* Demonstrate awareness of operational limitations and proactively escalate
    risks or delays
  
* Support additional site service functions such as supply distribution,
    meeting setups, and light facility support as needed
  
* May travel between buildings or locations to complete deliveries or provide
    coverage
  
* Perform other duties as assigned

 Qualifications (Education, Experience and Certifications)
  
* Requires high school diploma or GED and 1–2 years of related work experience.
  
* Some related copy job experience is preferred.
  
* May require valid driver's license and minimum levels of auto insurance
    coverage per Ricoh.
  
* Demonstrate competency in basic computer skills including proficiency in MS
    Office Suite

 Knowledge,

Skills and Abilities

Must-Have:
  
* Strong multitasking and organizational skills
  
* High level of attention to detail and accuracy
  
* Initiative, eagerness, and a proactive work approach
  
* Excellent communication and interpersonal skills
  
* Ability to work collaboratively in a team environment
  
* Awareness of limitations and willingness to escalate when needed
  
* Ability to perform repetitive tasks with consistency and focus
  
* Adaptability to changing workloads and priorities

 Nice-to-Have:
 …