Administrative Specialist III

This position serves as the office manager for the Office of Residential Life (ORL), coordinating and supporting the activities, staff, and services that operationally support the residential mission. Provides direct supervision of student office staff and support for 49 residential hall staff. Serves as a first‑line responder for internal and external communication, interacting with a wide variety of stakeholders. Monitors departmental and residence hall budget lines and is required to work with sensitive and confidential information.

This is a full‑time, benefits‑eligible, on‑campus position. Generous benefits include health, retirement, considerable time off, and access to multiple tuition programs for employees and dependents.

• Operational office support; supervises ten student office employees, including hiring, training, scheduling, performance management, and payroll oversight; trains staff to professionally respond to incoming phone calls, emails, and in‑person inquiries while ensuring compliance with Work‑Study limits; provides training and support to the additional 49 residential hall student staff; monitors and tracks the department and residence hall budget lines ensuring compliance and accurate documentation of expenditures;
  
  trains and monitors professional staff in the budget process and residence hall staff on the reimbursement process; updates ORL website; submits office work orders and reserves rooms through 25
  
  Live as requested; assists Director and Assistant Directors as instructed; creates and maintains a full inventory of office supplies and specialty items.
• Communicates with a wide variety of internal and external constituents; serves as the primary point of contact for incoming students, families, and campus partners regarding housing processes, program policies, and procedures; liaises with Bloomington city personnel in planning move‑in/out dates; partners with various campus departments to ensure a smooth transition for current and incoming students arriving on campus early; administers keys for the on‑campus indoor bike storage program.
• Works within multiple databases of FERPA‑protected & confidential student information; runs various reports within the housing database related to incoming and current students, Sodexo, and Athletics; accesses reports in the ORL/Campus Safety housing and meal plan database, troubleshooting issues as necessary; schedules conduct meetings for the Director.

• Associate’s degree preferred; a combination of education and professional experience may substitute for a degree.
• Three years of related office experience.
• Ability to handle confidential information is essential.

Health, retirement, considerable time off, and access to multiple tuition programs for employees and dependents.

Level 17 – $17.98/hr.

Illinois Wesleyan University is committed to recruiting, supporting, and fostering a community that values a wide range of perspectives and backgrounds. We seek candidates who have a demonstrated commitment to contributing to and enhancing our community in these areas. Illinois Wesleyan University is an EEO Employer. Illinois Wesleyan University’s sexual misconduct policy may be accessed .edu/human-resources/Sexual Misconduct Policy .html. Illinois Wesleyan University is an equal opportunity employer dedicated to promoting excellence through a variety of viewpoints.