Service Coordinator

Description

The Waldinger Corporation has an opportunity for a qualified Service Coordinator in our Bloomington Office.

Responsible for executing administrative and operational tasks to enhance efficiency, quality, and service performance, aiming to exceed our clients' expectations through data-driven decisions. Demonstrates client service, strong organizational and multitasking skills, and the ability to analyze data for effective collaboration with other members of the service team.

• Workflow Management:
  Holds appropriate meetings to ensure efficient work distribution. Responsible for the timely completion of escalated call management.
• Work Order Review:
  Reviews and updates work orders according to client requirements in order to eliminate discrepancies and ensure timely invoicing.
• Proposals and Quotes:
  Reviews, validates, and submits quotes and proposals. Responsible for pricing and purchasing parts for technicians to complete follow-up calls.
• Billing Review:
  Supports the review of work order billings for online clients and enters invoices into third party online programs per the client billing requirements.

• 0-2 years of service analyst experience
• High School Diploma/GED
• Occasional Travel

• Paid holidays
• Health, dental and vision insurance
• Growth potential with a stable company
• Paid vacation
• Health club reimbursement
• Wellness plan with lifestyle spending account
• 401k with company match and profit-sharing
• Continuing education and advancement opportunities
• Tuition reimbursement
• Term, AD&D and Dependent Life insurances
• Prepaid Legal

The Waldinger Corporation is an EOE, including disability/vets.

The Waldinger Corporation participates in E-Verify.