Collision Estimator

Responsibilities

• Educate customers on vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in‑process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Pull and review all data procedures for/with Body Technicians and complete post‑scanning for each vehicle in the repair process.
• Pre‑close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier‑specific requirements are complete.

• Customer Service Skills
• Organization and multi‑tasking skills, good time management, and the ability to adapt to a fast‑paced environment.
• Knowledge of dealing with Insurance partners preferred.
• Ability to deal with fast‑paced environments.
• Knowledge of multiple estimating systems, CCC One preferred, Mitchell & Audatex.