Territory Account Manager

About Agero

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected.

This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually.

Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit

Note: For our technical positions, we love to get you started in person. You may be required to travel to Medford for your initial onboarding. We handle travel arrangements and expenses for you once you’re hired.

The Territory Account Manager (TAM) serves as the primary business owner and strategic partner for a defined portfolio of small-business and emerging clients. The TAM is responsible for the comprehensive management of clients in a defined territory, overseeing commercial retention, operational success, and strategic growth. The individual exercises independent judgment to resolve support issues, formulate account strategies, and address complex operational challenges within their assigned territory.

The TAM acts as a full-service consultant, analyzing client needs to prescribe appropriate solutions while collaborating closely with regionally aligned internal teams.

Client Acquisition & Program Adoption

• Proactively identify client needs within an assigned market to solicit enrollment in relevant products and services.
• Drive successful product activation and sustained adoption among new and existing key accounts.
• Provide training and post-activation support to ensure program success.
• Serve as an account management and program reinforcement resource for the assigned territory or region.

Strategic Relationship Management

• Cultivate and maintain strong relationships with client stakeholders to secure program buy-in and long-term partnership.
• Conduct data-backed business reviews for stakeholders, highlighting achievements and identifying strategic growth areas.
• Analyze client business objectives to recommend and pursue opportunities for cross-selling and upselling solutions.

Operational & Financial Support

• Evaluate and resolve billing discrepancies, assessing the commercial impact of financial disputes.
• Independently authorize credits or negotiate payment terms within established portfolio limits.
• Apply in-depth knowledge of product workflow to provide necessary support.
• Contribute to data reconciliation and audit projects as required.

Skills, Education and Experience

EDUCATION
:
College degree in Business or equivalent work experience is required. Bachelor’s degree in Business Administration, Communications, or a related field is strongly preferred to support the requirement for analytical and commercial discretion.

EXPERIENCE: 2-4 years of experience in Account Management, B2B Consultative Sales, or Client Success. Demonstrated experience autonomously managing client relationships, analyzing data to drive decisions, and phone-based selling.

ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES):

• Lead Development: Demonstrates a foundational understanding of the sales process; capable of applying pipeline management techniques to cultivate and develop leads.
• Issue Resolution: Approaches daily client challenges with a helpful, solution-oriented mindset; effectively utilizes internal resources to…