Experience Architect

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Our Experience Architects (Design Consultant Leads) serve as design team captains, creative project directors, strategic advisors, and problem solvers. They ensure teams are aligned and serve as a guide toward impactful design outcomes in engagements. They provide leadership throughout all stages of an engagement, establish and maintain the highest quality of execution across all design work, provide a strong point of view, build strong partnerships, and foster collaboration with the customer.

Experience Architects work to understand the business and end‑user's needs in order to translate those needs into intuitive, transformational experiences. These experiences are primarily driven by a focus on research, interaction design, and technical feasibility. They excel at working cross‑functionally, effectively partnering with other competencies to demonstrate a valuable vision. We believe the best Experience Architects are those who obsess over the creation of customer and business value.

They have a customer‑centric and collaborative mentality, a willingness to commit to the customer, and the drive to break down barriers to ensure customer success.

• Lead and manage design teams to drive key design activities and deliverables throughout project life cycles
• Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives
• Build and maintain close relationships with customers, key stakeholders, and cross‑functional collaborators
• Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions
• Apply design‑thinking and human‑centered design methodologies to deliver transformational experiences
• Create compelling stories and communicate design concepts that articulate business value to diverse audiences
• Leverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes
• Manage research initiatives and synthesize insights from complex data sets to inform strategic decisions
• Provide thought leadership in pre‑sales activities, go‑to‑market support, and business strategy discussions
• Support dual‑role responsibilities such as Human Centered Change (HCC), training delivery, or cross‑functional initiatives as needed

• 8+ years of experience in experience design,…