Seasonal Customer Experience Representative- Bloomington Airport

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Customer Service Representative provides superior, friendly, and efficient transactions and offers company approved services and products to provide a positive experience for all customers. This position facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience.

Pay starts at $17 per hour.

Location:

Bloomington Airport, 3201 Cira Drive Bloomington, IL 61704.

Seasonal window:
April 1, 2026 – August 31, 2026 (cannot exceed 180 days).

• Friday – Sunday: 4:00 am – 12:00 am (or last flight arrives)

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
• Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment.
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors.
• Place outgoing calls for callback management and miscellaneous calls as assigned.
• Assist in assessing condition of rental upon return.
• Notify management of any known customer problems.
• Notify management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities, and any company‑sponsored classroom training.
• Perform miscellaneous and backup duties as assigned.
• Seek to improve job performance through self‑assessment, skill development, training, and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.

• High School Diploma or G.E.D. required.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future.
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must possess a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be at least 18 years old.
• This is a seasonal position and you may work up to 180 working days during the defined season.

Equal Opportunity Employer – Disability/Veterans.