Customer Service Representative

Your Opportunity

Position:
Customer Service Representative at Taylor Print Impressions, Bloomington, IL.

Shift: Monday – Friday, 8:00am – 5:00pm, onsite, 5 days per week.

Work Authorization:
Must be authorized to work in the United States without employer sponsorship.

• Act as a point of contact for designated accounts, sales representatives, or account managers.
• Anticipate customer needs and respond quickly and accurately.
• Support sales teams with product details, pricing, and processes.
• Translate customer project requirements and communicate with production facilities.
• Track project status across multiple locations.
• Maintain and document SOPs for customer accounts.
• Receive and document customer complaints and issues.
• Resolve product or service issues by identifying root causes and implementing solutions.
• Monitor inventory levels and issue purchase orders as needed.
• Build and maintain strong relationships with customers and internal teams.
• Provide backup coverage for sales territories as needed.
• Calculate pricing and shipping charges.

• Knowledge of customer service processes including estimating, order processing, and vendor coordination.
• Strong written communication skills with the ability to create correspondence and documentation.
• Strong verbal communication skills with the ability to present information clearly.
• Effective time management and ability to prioritize multiple tasks.
• Strong problem‑solving and organizational skills.
• Ability to perform basic math (addition, subtraction, multiplication, division).
• Proficient computer skills including Microsoft Excel, Word, Outlook, and PowerPoint.

• 3+ years of customer service or customer support experience.
• Associate’s degree.
• Experience in commercial printing or finishing.

Hourly range: $20 – $23. The actual base offered depends on qualifications, experience, skills, education, certifications, and location.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.