Spanish Bilingual - Collection Specialist

Overview

We are looking for a Bilingual Subrogation Collector to join our team. This is a fully trainable position; no experience needed. The role involves making outbound calls to customers/debtors about reconciled insurance claims. You will receive extensive training, a base pay of $21.00 per hour, uncapped commissions, and potential bonus incentives.

Wilber is a Great Place to Work Certified office located in Bloomington. We value hard work, integrity, and putting people before profit. We offer a benefits package with extra perks to support life and well-being, as well as a career path for wage increases within the first six months.

• Ability to read, write, and speak in Spanish
• Computer proficiency
• High school diploma or GED required
• Phone etiquette
• Strong organization skills
• Enjoy or want to get experience working in an office setting
• Customer service and sales experience appreciated

• Make outbound calls to customers/debtors informing them of claims filed against them
• Provide clarity on filed claims and answer any inquiries from customers
• Accurately process payments via card and ACH (electronic check payment)
• Accurately notate files of conversations had and payments received
• Negotiate repayment and financial plans to recover assets for clients
• Learn and apply provided materials on company software, applicable laws and statutes, and industry standards to ensure compliance and optimize recovery
• Ensure physical presence at assigned location

You should expect to spend a good amount of time being guided and trained by a supervisor and mentors while on and off our training team. Our training team builds great collectors through teachings, hands‑on training, engaging games, side‑by‑side sessions, and more.

Thank you for learning about what we have to offer. While we hope you consider applying with Wilber, we wish you the best with whatever opportunity you pursue.