Customer Service Representative

Overview

Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we’ll turn your people skills and attention to detail into a rewarding, long‑term career with opportunities for growth and the backing of the most recognized name in pest control.

As an Orkin Customer Service Specialist, you’ll be the friendly, knowledgeable voice our customers count on every day. You’ll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for.

• Safety
• Professionalism
• Empathy
• Integrity
• Innovation

You’ll have more than a job; you’ll have a career with growth potential and benefits that go beyond the basics. This includes competitive compensation, a 401(k) retirement savings plan with company match, and opportunities to volunteer and give back so everyone has a safe place to live, work, and play. You’ll also enjoy award‑winning training, a supportive team culture, and a commitment to excellence that guarantees a strong foundation for your success.

• Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
• Navigate a Windows‑ and web‑based system to track routes and optimize schedules; training provided.
• Schedule appointments for technicians to minimize driving time and recommend alternative routes when appropriate.
• Use listening skills and probing questions to identify customer concerns and evaluate needs.
• Maintain an accurate customer database, including call details, dispositions, payments and results.
• Reschedule unserved accounts within 24 hours.
• Participate in quality‑assurance processes, programs, and initiatives.
• Safeguard customer privacy and proprietary information.

• Love helping people and creating positive customer experiences.
• Strong communicator who enjoys solving problems.
• Previous customer service or administrative experience preferred.
• Organized, detail‑oriented, and calm under pressure.
• Confident using computers, scheduling systems, and multitasking.
• Thrive in a team environment and take pride in providing exceptional support.

• Competitive earnings starting at $18‑$20 per hour, plus commissions.
• Performance bonuses for exceeding goals and delivering exceptional service.
• Industry‑leading training program—no experience required.
• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid vacation, sick leave, and holidays.
• Employee stock purchase plan.
• Career growth opportunities—promotions from within and investment in your future.

• Must comfortably sit at a desk and work with a computer, keyboard, telephone, and other office equipment for extended periods.
• Must be able to regularly lift and/or move up to 25 pounds.