Customer Care Advocate

Responsibilities

• Provide customer support for identity-related issues, including data exposure and fraud situations.
• Assess customer issues quickly and provide clear, actionable guidance.
• Handle inbound/outbound calls and maintain strong customer relationships.
• Accurately document interactions and perform data entry in CRM systems.
• Troubleshoot basic technical and customer account-related issues.
• Manage multiple cases simultaneously with high attention to detail and urgency.
• Collaborate with team members and follow guidance while also taking initiative when needed.

• 2+ years of customer service or contact center experience.
• Experience in industries like identity theft, financial services, credit cards, telecom, or mortgage.
• High school diploma required; associate or bachelor’s degree preferred.
• Microsoft Office (Excel, Word, Outlook) for documentation and communication.
• Customer Relationship Management (CRM) systems for case tracking and customer records.
• Internet and system navigation skills to efficiently access tools and information.
• Data entry and basic troubleshooting skills for accurate issue resolution.