Admissions Support Specialist

Admissions Support Specialist

Job Class:
Customer Service Specialist, Senior. Agency:
Minnesota State. Job .

Location:

Bloomington. Telework Eligible:
No. Full/Part Time:
Full-Time. Regular/Temporary:
Unlimited. Who May Apply:
Open to all qualified job seekers. Date Posted: 07/15/2026. Closing Date: 07/28/2026. Hiring Agency/Seniority Unit: MN St Colleges & Universities / Normandale CC-AFSCME. Division/Unit:
MnSCU Normandale CC / MnSCU Normandale CC Clerical. Appointment Type:
Unlimited, Full-time. Work Shift/

Work Hours:

Not Applicable Shift. Days of Work:
Monday - Friday.

Travel Required:

No. Salary Range: $22.62-$30.62 hourly; $47,230-$63,934 annually. Classified Status:
Classified. Bargaining Unit/Union: 206 - Clerical/AFSCME. Work Area:
College Services Building. FLSA Status:
Nonexempt. Designated in Connect 700 Program for Applicants with Disabilities:
Yes.

This position provides exemplary customer service and support to both internal and external constituents, assisting prospective students in locating and obtaining services and delivering timely and accurate information that facilitates movement through the enrollment funnel. The role requires a strong working knowledge of all admissions service areas, the ability to collaborate with Student Affairs offices on complex inquiries, and proficiency in researching, investigating, and resolving both simple and complex student issues with minimal supervision.

Additional specialized project work may be assigned based on Office of Admissions needs, and administrative tasks such as data entry, record management, and document imaging are also part of the responsibilities. The incumbent is expected to advance the college’s strategic goals by promoting equity in educational outcomes and fostering a culturally responsive, service-oriented culture.

• Ability to respectfully engage clients, coworkers, and customers when handling difficult or complex problems and resolving escalated complaints or disputes.
• Skill in data entry sufficient to compile, sort, and verify data accuracy before entering, and the ability to check input and output data for completeness, accuracy, and discrepancies.
• Ability to interpret and explain program information to customers, clients, and coworkers, such as policy, procedures, eligibility requirements, application details, and payment methods.
• Analytical and problem‑solving skills with a high level of attention to detail and organizational ability.
• Skills in information interpretation, computation, and the ability to work well under pressure while dealing with people professionally.
• Ability to perform duties with minimal supervision and make appropriate decisions.

• Commitment to creating equitable experiences for diverse student populations.
• Experience providing at least one year of direct customer service in a college or university setting.
• Knowledge of Normandale academic programs, requirements, and admissions processes.
• Demonstrated initiative to troubleshoot and correct incomplete or complicated application and admissions issues.
• Knowledge of college, Minnesota State, federal, state, and local laws, rules, policies, and procedures pertaining to student data privacy, FERPA, and admissions.
• Professional working proficiency in Spanish, Somali, Hmong, or Russian.

• Paid vacation and sick leave.
• 12 paid holidays each year.
• Low‑cost medical, dental, vision, and prescription drug plans, including fertility care (IVF), diabetes care, and dental and orthodontic care for adults and children.
• Six weeks paid leave for parents of newborn or newly adopted children.
• Pension plan that provides income after at least three years of service.
• Employer‑paid life insurance.
• Short‑term and long‑term disability insurance.
• Tax‑free expense accounts for health, dental, and dependent care.
• Resources that support physical, emotional, social, and financial well‑being.
• Training, classes, and professional development opportunities.
• Tuition reimbursement.
• Federal Public Service Loan Forgiveness Program eligibility for qualifying positions.

Minnesota State is an equal‑opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.