Service Technician; solar

Service Technician (solar experience required)

Straight Up Solar, a locally-owned solar installation company, is seeking a full time, experienced Solar Service Technician for its Bloomington, IL office. The Solar Service Technician serves as the troubleshooter and problem solver for Straight Up Solar’s Solar Array Portfolio. This position also manages the customer experience through warranty claims and production questions or concerns. This position reports to the Service Tech Manager and works within the Service Team.

Candidates must have a permanent residence in the state of Illinois.

• Drives a company vehicle to multiple service calls a day: homes, schools, and businesses located across Central and Northern Illinois. Service work may be solo or with another SUS service technician, varies based on job need.
• Delivers high level of customer service by addressing customers’ questions and concerns and effectively communicating system specifications, performance metrics, and variances.
• Responsible for being a subject‑matter expert on processes associated with the installation of PV Systems. Includes knowing equipment specifications for inverters, batteries, combiner panels and the other major components used in PV arrays, being able to read 1‑line electrical drawings and building plans and maintain a strong understanding of PV design requirements.
• Competent in testing, measuring and interpreting AC and DC circuits to troubleshoot system performance.
• Complete Service Ticket paperwork after service visit via cloud‑based database.
• Communicate with other departments internally as necessary to ensure customer expectations are met.
• Maintain accurate knowledge of processes and systems that support the service department.
• Other duties as assigned

• 2+ years of job‑related experience in solar
• Customer Relationship Management (CRM) software experience or equivalent is a plus
• Proven track record in effective follow‑through and problem resolution
• Ability to multitask and prioritize a high volume of work in a fast‑paced environment
• Capable of managing multiple projects and prioritizing tasks with minimal errors
• Excellent communication skills (both written and verbal)
• Must be inquisitive and able to research, analyze problems, and make independent decisions
• Attention to detail and excellent follow‑through
• Maintain clean driving record and have reliable transportation
• Ability to climb ladders, bend and kneel repeatedly and work at heights
• Physically able to lift 75 lbs
• Ability to work in inclement weather
• Safety minded and follows OSHA guidelines
• Prompt and professional response to customer needs
• Ability to work an average of 45 hours per week
• Resourceful at meeting challenges
• Dependable and on time

This is an hourly paid position that is paid each Friday. The starting rate is $26-$30 per hour, based on experience.

Straight Up Solar is an Equal Opportunity Employer. We encourage veterans, women, persons of color, and members of the LGBTQ community to apply.