Customer Service Engineer

Job Description

Job:
Customer Service Engineer

Location:
Countryside, IL

Overview: We are seeking a Customer Service Engineer to join our team, specializing in handling both empty and full containers and packages, and manufacturing a comprehensive range of machinery, including conveyors, rinsers, accumulators, and depalletizers. This role offers the opportunity to work on large-scale projects that generally take about a year to complete and cost over a million dollars.

Ideal Candidate Profile:

• Option 1: 5+ years of relevant experience with an associate's degree, trade school, or high school diploma/GED.
• Option 2: 0-1+ years of electrical engineering experience with a bachelor's degree in electrical engineering.
• Experience troubleshooting and debugging PLCs and HMIs on newly installed equipment.
• Experience with Allen Bradley PLC product lines.
• Willingness to travel 55% of the time, including international travel (up to 10 trips per year).
• Strong communication skills, with the ability to interact effectively with customers via email, phone, video calls, and in-person demonstrations.
• Availability to work on-site at our Countryside, IL plant.

Key Responsibilities:

• Spend approximately 55% of the time traveling to client sites.
• Commission equipment, ensuring it is set up and ready to operate.
• Load, debug, and troubleshoot PLC and HMI systems.
• Train clients on the setup and usage of the equipment.
• Perform I/O checks on equipment before startup and commissioning, both at the factory and customer sites.
• Correct issues identified during I/O checks.
• Redline electrical schematics and mechanical drawings to communicate necessary changes to engineering and manufacturing teams.
• Support equipment assembly when not traveling, based at our Countryside, IL plant.

Stable company that has been around for a long time and continues to do well.