Consumer Collections Operations Associate

Consumer Collections Operations Associate

Wage Range:
Min: $19.15, Mid: $22.50, Max: $25.85

The Consumer Collections Support Associate demonstrates enhanced knowledge of administrative processes of the consumer collections department including but not limited to sending required letters, submitting risk rating changes, and submitting invoices for payment. Acts as a backup to all other associates when account volume requires it.

• Review daily past due report for needed down grades, submit the downgrade requests, change officer codes when needed and close open lines of credit at 60 days past due.
• Manage consumer collections, and bankruptcy email in boxes
• Manage consumer collections voicemail box, ensure that voicemails are forwarded to appropriate associates
• Process consumer collections related invoices
• Review and image approved memos and bankruptcy documents, order loan documents, submit requests for risk rating and accrual changes.
• Process requests for Demand and solicitation letters.
• Serve as back up to all associates when additional assistance needed in placing phone calls to delinquent customers.
• Perform other projects, tasks, or other administrative duties as needed.

• Knowledge of loss mitigation options, collection timelines, multiple types of mortgage loans, a plus.
• Working knowledge of Silverlake and Info-Access a plus.
• H.S. Diploma or GED and minimum 1 year collections preferred or equivalent combination of education and experience.

Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.

Heartland Bank’s mission is “create value for the customer, earn a profit for the Bank, and have fun doing it!” At Heartland, employees have the opportunity to make a difference every day.

At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind.  to learn more about what benefits we have to offer.

• Regularly:
  Sitting, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
• Frequently:
  Standing, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions
• Occasionally:
  Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (30 lbs.)

Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.

The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.