Mortgage Support Associate

Wage Range:
Min: $19.15, Mid: $22.50, Max: $25.85

The Mortgage Support Associate audits loans to ensure compliance with credit policies and procedures, underwriting practices, and regulatory requirements. Responsible for documentation review, packaging and shipping files to investors, and monitoring trailing documents and waivers. This role is multi‑functional and includes processing and closing mortgage loans, in addition to other compliance duties.

• Perform pre‑closing and post‑closing quality control audits of all loan files to ensure compliance with regulatory requirements, investor guidelines, and internal policies and compile comprehensive reports of audit findings for exception tracking and risk analysis.
• Audit loans for trailing documents which involves tracking and obtaining outstanding items including recorded mortgages and final title policies.
• Bundle and upload closed loan files to investors for funding and audits.
• Examine mortgage applications for denials and preparing adverse action notices.
• Process mortgage loan applications utilizing Bank software including preparing and delivering compliant preliminary disclosures packages, maintain a pipeline of mortgage loans, and assist with other processing functions as needed.
• Prepare compliant loan document packages for residential mortgage and consumer loans utilizing Bank software, communicate with loan officers, attorneys and title companies for loan closings, and assist with other closing functions as needed.
• Maintain a well‑developed knowledge of Bank policies and procedures, agency and investor guidelines, and industry regulations.
• Demonstrate the ability to independently make sound decisions based upon Bank policies, procedures, knowledge, and experience.

• Associate’s Degree and minimum 3 years mortgage processing, mortgage closing, underwriting, or document review/quality control preferred or equivalent combination of education and experience.

• Regularly:
  Sitting, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
• Frequently:
  Standing, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions
• Occasionally:
  Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (30 lbs.)

At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind.

Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non‑merit based or legally protected grounds.

The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.