Patient Services Representative

Responsibilities

• Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
• Conveys a positive image and provides information to ensure patients' needs are met.
• Competent in telephone system, takes and delivers messages to physicians, nurses and others.
• Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
• Manages all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
• Proficient with insurance coverage rules.
• Competent to initiate and secure prior authorizations as needed.

• Basic computer skills
• General office equipment

• Basic Computer Skills
• Charge Posting
• Cash Management
• Patient Check In/Out
• Patient Identification

• Positive Image
• Effective Communication