Patient Navigation Specialist, Audiology

Job Description

Be a part of a world-class academic healthcare system, UChicago Medicine, as an Patient Navigation Specialist at our DCAM – Hyde Park clinic. Here, you will work alongside our Audiology team. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area. In this role you will partner with the rest of the clinical team to provide patients the highest quality of care.

Our expert team is specially trained to treat everything from mild hearing loss to complex ear conditions. With our dedication to world-class ear and hearing health care, ongoing advancements in medicine, and providing education for the public and aspiring health professionals, we set the standard for excellent care. This position serves as the patient, family, and provider liaison for care coordination and patient navigation for pediatric patients with hearing loss.

This role serves as a resource for patients and families by identifying and addressing barriers to care and coordinating services across Audiology, Otolaryngology, Speech, primary care, Early Intervention, educational programs, community resources, and other support services. The Patient Navigation Specialist provides individualized follow-up, administrative support, data tracking, and patient and family education to facilitate timely and equitable access to hearing healthcare services.

This position supports patients and families throughout the continuum of pediatric hearing healthcare, from identification and diagnosis through ongoing audio logic care and intervention.

• Serves as the primary contact for care coordination through the continuum of pediatric hearing healthcare for patients, families, and referring physicians. Serves as the primary point of contact for patients and physicians to coordinate services with UCMC medical professionals, ancillary services, Early Intervention programs, educational programs, community resources, and hospital offices/staff.
• Independently identifies and assists in resolving barriers that may delay or interrupt patient care, including scheduling, transportation, insurance, communication, and access to community or support resources. Provides timely follow-up to patients and families regarding required appointments and care needs and coordinates necessary follow-up. Collaborates with departmental and interdisciplinary staff to support timely access to pediatric hearing healthcare services.
• Serves as a liaison between Audiology, Otolaryngology, primary care, Early Intervention, educational programs, community organizations, and other interdisciplinary care teams to support coordinated and equitable pediatric hearing healthcare. Facilitates communication across services and assists patients and families in navigating care recommendations and available resources.
• Responds to patients, caregivers, referring providers, UCMC medical professionals, and manager requests and independently determines the appropriate navigation and care coordination course of action within the scope of the role. Escalates clinical, social, or safety concerns to the appropriate licensed healthcare professional or care team member.
• Serves as a scheduling and care coordination point of contact for patients and families and is responsible for coordinating appointments and referrals for audio logic testing, Otolaryngology, Early Intervention, speech and language services, and other healthcare or community support services. Contacts patients and caregivers via phone, email, and/or letter to schedule, confirm, and provide reminders regarding appointments and required follow-up.
• Obtains authorizations, medical records, diagnostic results, referrals, and other information necessary for coordination of care. Follows up with outside providers, Early Intervention programs, educational programs, and other ancillary or community services for information necessary to facilitate care coordination and shares information with appropriate services in accordance with organizational policies and applicable privacy requirements.
• Maintains required patient navigation documentation and program data, including…