System Manager Patient Financial Services, Customer Service and Self Pay Collections

LOCATION:

600 Holiday Dr Plaza Matteson, IL

DEPARTMENT:
Revenue Cycle

SHIFT: 8:00 AM - 4:00 PM

SALARY RANGE: $120,675-$139,952 YEARLY

Salary is commensurate with years of experience indicated at time of application submittal. Experience not disclosed or documented at the time of application will not be considered for initial step placement.

Reporting to the System Director of Patient Financial Services, the System Manager of Customer Service and Self Pay Collections is a newly created position with responsibility for the billing and collections processes within the Central Business Office (CBO).

The System Manager of Customer Service and Self Pay Collections provides day-to-day guidance and oversight to the department when questions arise regarding workflow, processes, procedures, and issues within the department in regards to our customer service and self-pay operations. The Customer Service and Self Pay areas are the primary patient contact for the Central Business Office after service has been rendered, it is essential for this candidate to have a professional demeanor that is conducive to handling difficult patient interactions, as well as effective and efficient work style in handling / resolving issues.

Additionally, the appropriate candidate must demonstrate excellent verbal and written communication skills. This position will act as a positive role model! for the staff, promote teamwork, and provide the guidance or support necessary to assist the customer service representatives to reach their goals.

• Responsible for managing one or more of the activities involving billing of accounts, collection activities, third-party payer arrangements, legal proceedings, and the use of private collection agencies.
• Implement vendor metrics to ensure the department's collections vendor is maintaining leading practice benchmarks; identify poor performing vendors and recommend replacement vendor.

• High School Diploma or GED equivalent. is required. (Copy of diploma or transcript is due at the time of interview)

• Bachelor's degree from accredited institution with additional post graduate coursework in business or health administration, is preferred.

• Knowledge of hospital customer service and self-pay practices.

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions.

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.

• Meet the minimum qualifications for the position.

valid State  or Driver’s License which identifies the holder of the  a Veteran, may also be attached to…