Clerk V - Cermak Health Services

LOCATION:

CERMAK HEALTH SERVICES OF COOK COUNTY, 2800 S. CALIFORNIA AVE., CHICAGO, IL 60608

SHIFT: 8AM - 4

PMSummary

AFSCME 1111

Under general supervision, performs a variety of clerical functions requiring discretion and independent judgment. These include patient registration, scheduling, and filing. Answers all calls and directs them to appropriate department. Contacts patients for follow up as needed. May act as lead worker, all duties are performed in a highly confidential manner.

• Provides customer service to the patients, family, and significant other
• Verifies patient information and registers patient in Electronic Medical Records (EMR)
• Schedules patient appointment in EMR
• Assists patient with using patient portal
• Distributes information to patients as directed by clinical providers
• Assists patients with transportation needs and makes follow-up call, as needed
• Participates in health center or departmental meetings
• Copies and/or scans documents, as needed
• Answers calls and routes them appropriately
• Sorts and distributes mail
• Prints and distributes depart/discharge documents
• Performs other duties as assigned

• High school diploma or G.E.D. certificate is required (must provide proof at time of interview)
• Two (2) years of clerical experience within a healthcare or customer service setting is required.

• Knowledge of patient registration database system is preferred
• Hospital registration experience is preferred
• Bilingual is preferred

• Knowledge of clerical and standard office practices and procedures
• Skilled in the use of standard office equipment
• Demonstrate good phone and email etiquette skills with strong response times
• Excellent verbal and written communication skills to work with all levels of individuals internally and externally
• Demonstrate the ability to use word processing and database software
• Ability to communicate with a diverse environment and communicate with tact and courtesy.
• Ability to understand and follow oral and written instructions
• Ability to multi-task and prioritize assignments
• Ability to lift ten (10) pounds
• Ability to sit, stand and bend for periods of time
• Ability to travel, as required
• Ability to work flexible hours

When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing.
  
  Please note:
  
  If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

A copy of a valid State  or Driver’s License which identifies the holder of the  a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will…