Clerk V - Patient Access​/Admissions-Nights - Provident

LOCATION - PATIENT ACCESS/ADMISSIONS - NIGHTS- PROVIDENT HOSPITAL

Shift: 11PM - 7AM

AFSCME 1111

Under the direction of the System Director of Patient Access, collects and analyzes all required patient demographic, insurance and financial data to admit, register and pre‑admit patients from all payor classes. Maintains level of professionalism when working with the hospital departments, physicians, physician’s office staff and patients.

• Collects and analyzes all required patient demographic, insurance and financial data to admit, register and pre‑admit patient from all payor classes
• Updates any new or change of information into the system
• Scans insurance cards; ensures completion of all necessary paperwork
• Follows all applicable regulations and standards for registration
• Secures all signatures required to provide medical treatment, assign insurance benefits, release of information with referral to Medical Assistant-No Grant (MA‑NG) Caseworker
• Completes the Medicare Secondary Payor (MSP) questionnaire
• Obtains and verified all insurance information
• Assures that scheduled procedures are verified and pre‑certified with insurance companies
• Initiates electronic and/telephone inquiries to insurance payors and claims administrators
• Performs patient scheduling functions for app appointment requests
• Maintains admission, discharge and transfers for proximity input to monitor internal and external bed assignments
• Collects all required bed reservation information prior to bed assignment
• Maintains personal computer literacy of access software functions
• Maintains a level of professionalism when working with the hospital department, physicians, physician’s office staff and patients
• Performs other duties as assigned

• High school diploma or G.E.D. certificate is required (must provide proof at time of interview)
• One (1) year of progressively responsible clerical experience is required

• Prior experience in a hospital/physician’s office.

• Thorough knowledge of patient registration and scheduling requirements
• Knowledge and familiarity with hospital/clinical based systems
• Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
• Strong customer services and empathy skills
• Demonstrates good computer and typing skills
• Demonstrate good phone and email etiquette skills with strong response times
• Demonstrate analytical and organizational, problem‑solving, critical thinking, and conflict management/resolution skills
• Ability to function autonomously as a team member in a multidisciplinary team
• Demonstrate attention to detail, accuracy and precision
• Demonstrate a high degree of confidentiality and discretion

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, “Typical Duties” are essential job…