Admissions Specialist - Behavioral Health

Skyway Behavioral Health is an innovative behavioral health center that goes beyond the treatment of psychiatric symptoms to address underlying biological, behavioral, and psychosocial causes of psychiatric disorders. Our belief is that maladaptive coping strategies are adopted by patients for survival. While adaptive at one time or in specific ways, these coping strategies are now preventing patients from living the life they want to live.

Our treatments teach patients new skills that enable them to serve as their own behavioral therapists- thereby helping them to maintain recovery and generalize skills to their home environments.

At Skyway, we provide a fully immersive, intensive, whole-person experience that covers everything from neuroscience to nutrition. We believe that the path to recovery from traumatic stress requires a focus that encompasses not just symptom management but also the treatment of underlying individual, systemic, developmental, and familial traumas. We use leading-edge, specialized, evidence-based treatment modalities to help our patients address the trauma and pain behind their behaviors and diagnoses – thereby empowering them to make lasting changes in their lives.

Our team has extensive clinical and leadership experience in the areas of traumatic stress, eating disorders, mood disorders, and personality disorders/pathology. At Skyway, we are committed to building a culture and team that cares for one another such that we may care for our families, communities, and clients. At Skyway, we believe that recovery is not only possible but also attainable for all patients.

The Admissions Specialist reports to the Director of Admissions and serves on the Skyway support team. This person is a trusted leader who collaborates with senior management to embody and promote the mission of Skyway Behavioral Health. The Admissions Specialist is both a clinical and customer service role and it responsible for the performance of intake calls and patient assessments through collaborative efforts with attending physicians, case managers, and clinical treatment team members.

• To ensure success as Admissions Specialist, candidate should have excellent knowledge of clinical assessment and case management principles and the ability to advocate for patients needs
• Responsible for the initial assessment process (which includes prior treatment history, previous medications, health screen, risk factors, and family dynamics). Provides treatment referrals which are consistent with the customer's medical and psychiatric status/symptoms
• Coordinates the admission process including appropriateness of the admission, program placement, completion of all required admission paperwork, pre-certifications and benefit verifications and coordination with the treatment team.
• Keep patients and clinicians informed on care and treatment options.
• Promote quality patient services and overall patient satisfaction. Responsible for resolution of any patient or customer concerns during the admissions process.
• Respond to telephone inquiries from persons seeking mental health care or information about mental health-related services.
• Ensures all policies governing pre-certification and authorization are followed to achieve clinical goals and objectives that minimize risk and align with Joint Commission standards.
• Establishes and maintains effective communications and working relationships with physicians, providers, and all colleagues. Responds timely to provider concerns and resolves problems as appropriate. Actively leads and participates in established committees as needed.
• Collaborates with the leadership team in creating and sustaining a culture of compassion…