Senior Specialist, Learning Operations

Responsibilities

• Manage the day-to-day operations of enterprise learning programs, ensuring accurate, timely, and high-quality delivery
• Execute logistics for instructor-led, virtual, and digital learning experiences, including scheduling, enrollment, communications, and materials coordination
• Serve as a key operational partner to learning program managers and instructional designers
• Administer and optimize CBI’s Workday learning management system (LMS) and related learning technologies
• Configure courses, curricula, learning paths, and reporting structures within the system
• Troubleshoot system issues and partner with IT and vendors on enhancements, integrations, and upgrades
• Ensure data accuracy, compliance, and a strong end-user experience
• Coordinate with external vendors, facilitators, and content providers to support program delivery
• Manage vendor logistics, including scheduling, materials, and communications
• Support contract tracking and vendor performance monitoring
• Generate and analyze learning data and operational metrics (e.g., completions, participation, utilization)
• Produce regular and ad-hoc reports for stakeholders
• Identify trends and recommend improvements to enhance engagement and effectiveness
• Identify inefficiencies and implement improvements to streamline learning operations
• Leverage automation and system capabilities to enhance scalability and consistency
• Contribute to the development and documentation of standard operating procedures and best practices
• Coordinate learning ops projects from planning through execution and completion
• Develop and maintain project plans, timelines, and deliverables for learning initiatives and system updates
• Track progress, identify risks, and proactively resolve operational issues to ensure on-time, high-quality delivery
• Partner with HR, Talent Development, and business stakeholders to support learning initiatives
• Provide guidance and support to learners, managers, and facilitators on learning systems and processes
• Act as a point of contact for operational questions and issue resolution

• Bachelor’s degree in Human Resources, Business Administration, Education, or a related field
• 3-5+ years of experience in learning operations, talent development, HR operations, or program coordination
• Proven experience administering enterprise LMS platforms (e.g., Cornerstone, Workday Learning, Success Factors)
• Strong project coordination and organizational skills with attention to detail