Program Manager – Engagement, Inclusion

Responsibilities

• Refine and execute a multi-year enterprise listening strategy, including engagement surveys, pulse surveys, lifecycle listening, and targeted diagnostics to understand associate experience across the organization.
• Enable leaders and HR to translate insights into action, establishing clear standards for prioritization, action planning, and follow-through to drive measurable improvements in engagement, inclusion, and retention.
• Own engagement measurement and reporting, including dashboards, trend analysis, segmentation, and executive-ready insights tied to business and talent outcomes.
• Develop and deploy leader and manager toolkits that strengthen local ownership of engagement (e.g., team conversations, action planning, sustained follow-through).
• Identify enterprise-wide themes and integrate multiple data sources (e.g., engagement, attrition, talent data) to diagnose root causes and inform scalable interventions.
• Partner with enterprise stakeholders to embed engagement into leadership routines and operating rhythms, reinforcing accountability and behavior change.
• Partner with Employee Resource Groups (ERG) leaders and executive sponsors to assess needs, triage challenges, and provide guidance that strengthens effectiveness, sustainability, and alignment to enterprise priorities.
• Track and report ERG and inclusion-related metrics (e.g., participation, membership growth, engagement with campaigns) and partner with stakeholders to increase impact, visibility, and integration with broader Talent and engagement strategies.

• Bachelor’s degree in Human Resources, Business, or related field (MBA preferred).
• 7–10 years of experience in employee engagement, employee experience (EX), continuous listening, organizational effectiveness, or related HR disciplines.
• Strong experience designing and executing enterprise listening strategies (survey design/administration partnership, insight generation, and action planning enablement).
• Proven ability to translate data into actionable insights and executive-ready recommendations.
• Strong program management capabilities, including planning, prioritization, and execution across multiple stakeholders and work streams.
• Demonstrated ability to influence across levels, including senior leaders, without direct authority.
• Excellent written and verbal communication skills, including development of leader toolkits and presentations.