Vice President, Lead Engineer – Infrastructure Operations

Responsibilities

• Lead the day-to-day operation, support, and continuous improvement of enterprise infrastructure services — spanning cloud-hosted server environments, endpoint management, identity services, and enterprise application infrastructure
• Manage and maintain cloud-hosted servers running enterprise directory services, database platforms, and business applications — owning the operating system layer while cloud engineering owns resource deployment and connectivity
• Lead patch management, software installation, configuration management, permissions management, and services troubleshooting across all server and endpoint environments
• Ensure reliable operation and patch compliance of server operating systems through enterprise patch management tooling and oversee endpoint management platforms to maintain a consistent and secure end-user computing environment
• Lead vulnerability management prioritization and standard remediation workflows for infrastructure assets, operating under segregation of duty from application teams while ensuring proper cross-functional coordination and system availability
• Oversee identity and directory services operations including service account management, group lifecycle, certificate-based authentication, and related operational processes in partnership with Cybersecurity
• Monitor infrastructure health, capacity, and performance across all environments — proactively identifying risks, capacity constraints, and improvement opportunities before they become incidents
• Coordinate with cloud engineering to ensure resource deployments, connectivity configurations, and infrastructure changes are aligned to operational requirements and do not disrupt production services
• Own routing and network-level operations across enterprise firewall, remote access, SD-WAN, switching, wireless, and network access control platforms — coordinating with managed services partners for operational support and incident response
• Partner with Cybersecurity, for access control policies, firewall rule management, policy changes, and platform upgrades — providing technical expertise and operational insights to support seamless cross-team execution
• Serve as the primary internal technical counterpart to managed services partners for network operations — driving monitoring, escalation management, and continuous service improvement
• Serve as the highest-level technical escalation point for complex infrastructure incidents, outages, and critical changes — coordinating resolution across internal teams, managed services partners, vendors, and offshore resources
• Establish and enforce domain engineering standards: configuration baselines, change management guardrails, operational documentation, and infrastructure-as-code patterns across systems and network disciplines
• Coordinate incident response, problem management, and root cause analysis activities — driving recurring issue reduction and operational maturity across the team
• Lead disaster recovery and business continuity planning for infrastructure services — ensuring DR runbooks are current, tested, and aligned to recovery objectives
• Partner with enterprise governance bodies and Cybersecurity to ensure infrastructure changes are governance-approved, compliant, and aligned to enterprise architecture
• Manage service provider and vendor relationships — tracking licensing, support contracts, renewals, and professional services engagements
• Lead and develop onshore and offshore engineering resources through coaching, mentoring, performance management, and technical guidance — building independence, accountability, and technical maturity across the team

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent practical experience
• 10+ years of progressive experience in enterprise infrastructure engineering spanning systems administration, cloud infrastructure, and network operations
• 5+ years of experience leading technical teams, projects, or operational functions with direct people management responsibility, including experience managing offshore or distributed resources
• Strong experience with enterprise server operating system…