Associate Principal, Software Engineering

Responsibilities

• Support and manage applications and services in a hybrid‑cloud environment such as AWS.
• Support Kubernetes clusters for containerized application deployment, scaling, and management.
• Configure and integrate Dev Ops tools and processes with the Service Now platform to automate incident management and support other IT service workflows.
• Serve as a subject matter expert for Level 2 technical issues, troubleshooting complex problems related to software engineering, cloud infrastructure, and application performance.
• Work closely with software development, deployment, and SRE teams to ensure seamless integration and a shared understanding of operational requirements.
• Implement comprehensive monitoring and logging solutions to ensure system health and proactively identify and resolve issues.

• Hands‑on experience with Service Now, including ITSM, ITOM, and other relevant modules.
• Experience providing Level 2 technical support in a fast‑paced, enterprise environment.
• Excellent problem‑solving, analytical, and communication skills.
• Minimum of 5 years of experience in Dev Ops, Software Engineering, or a similar role.
• Demonstrable expertise in Cloud Engineering on at least one major platform (AWS, Azure, or GCP).
• Proven experience with containerization and orchestration technologies, specifically Kubernetes.
• Bachelor’s degree in computer science, Information Technology, or a related field.