Cyber Infrastructure Engineer

Responsibilities

• Ensure Darktrace is deployed, integrated, and optimized to the highest standards
• Assist customers with deploying Darktrace technology within network, cloud, OT, and email environments
• Lead and become a trusted advisor to key customers in their security infrastructure design and planning
• Complete deployment projects on or before expected Service Level Objectives (SLOs)
• Manage customer support tickets to assist with technical issues
• Proactively engage with customers to help maintain a healthy deployment
• Maintain and enhance communication between all go-to-market teams, including sales, customer success, and operations

• A technical educational background or have experience working as a Network, Cloud, OT or SOC Engineer (or similar role)
• Basic knowledge of computer networking protocols, LAN and WAN, cyber security principles, and the OSI reference model
• Entry level understanding of network and cloud architecture design, configurations, principles, and best practices
• Basic familiarity with OT network principles and practices based on the Purdue model
• Foundational level knowledge and/or certifications with industry‑standard vendors such as AWS, Microsoft, Cisco, or Palo Alto Networks
• Experience in implementing Darktrace sensors and software modules into various environments (including cloud, email, and OT) is a plus.

Demonstrates expertise in deploying and optimizing Darktrace technology across various environments, including network, cloud, and OT. Possesses foundational knowledge of networking protocols and security principles, with a focus on customer engagement and support.

• Darktrace Deployment
• Network Architecture Design
• Cloud Architecture Design
• Cyber Security Principles
• Customer Support Management

• Computer Networking Protocols
• LAN and WAN
• OSI Reference Model
• OT Network Principles
• Network Configurations
• Cloud Configurations
• Cyber Security
• Darktrace Sensors Implementation
• Best Practices
• Technical Issue Resolution

• Customer Engagement
• Communication
• Advisory Skills
• Collaboration
• Proactive Support

• OT
• Service Level Objectives
• Purdue Model
• Security Infrastructure
• Deployment Projects

• Darktrace Technology
• AWS
• Microsoft
• Cisco
• Palo Alto Networks