Technical Delivery Manager (DoW

Technical Delivery Manager (DoW) at Appian Corporation

About the role At Appian, we prioritize excellence and intensity in everything we do. Our team is dedicated to achieving outstanding results and delivering high-quality solutions to our customers. As a Technical Delivery Manager, you will be a key driver in ensuring our clients realize their business goals through the effective delivery of technology solutions. This role involves managing complex projects, collaborating closely with clients and internal teams, and ensuring that deliverables meet quality standards and deadlines.

You will serve as a bridge between technical teams and business stakeholders, translating strategic objectives into actionable plans and ensuring successful project outcomes.

• Location:
  
  McLean, Virginia
• Engagement:
  Full-time
• Team:
  Customer Success

• Oversee and manage the end-to-end delivery of innovative solutions on the Appian platform, ensuring that project objectives align with customer expectations and strategic goals.
• Collaborate with sales teams and account managers to identify opportunities for growth within existing accounts, supporting integrated deals and expanding project scope where appropriate.
• Develop detailed project plans, including scope, timelines, resource allocation, and budgets, to ensure timely and successful delivery of solutions.
• Coordinate with technical teams, including developers, architects, and designers, to facilitate smooth project execution and address any technical challenges that arise.
• Act as the primary point of contact for clients during project execution, providing regular updates, managing expectations, and ensuring customer satisfaction.
• Identify potential risks and issues early in the project lifecycle, implementing mitigation strategies to prevent delays or scope creep.
• Facilitate effective communication among all stakeholders, including clients, internal teams, and executive leadership, to ensure clarity and alignment throughout the project lifecycle.
• Support the creation of proposals, statements of work, and project documentation to define deliverables, scope, and success criteria.
• Ensure compliance with contractual obligations, company policies, and industry standards during project delivery.
• Monitor project performance metrics and report on progress, adjusting plans as necessary to meet objectives.
• Contribute to continuous improvement initiatives within the delivery team by sharing lessons learned and best practices.
• Assist in onboarding new team members and clients, providing training and guidance to ensure smooth integration into project workflows.
• Support demand generation activities by identifying new opportunities and assisting in the development of strategic account plans.
• Maintain a strong understanding of customer strategic goals and industry trends to provide valuable insights and recommendations.
• Work on-site in McLean, Virginia, with an expectation of working 4-5 days a week in the office to foster collaboration and teamwork.

• A minimum of 5 years of experience in an agile delivery environment, with at least 1 year in a leadership or managerial role overseeing project teams.
• Bachelor's degree in Engineering, Computer Science, Information Systems, Mathematics, or a related discipline.
• Proven experience managing a portfolio of business using financial management tools and metrics.
• Familiarity with enterprise-scale technology programs and agile delivery teams, including working closely with architects and product designers.
• Strong understanding of customer strategic goals, with the ability to develop application roadmaps and compelling business cases to support project initiatives.
• Excellent communication skills, both written and verbal, with the ability to maintain strategic relationships with stakeholders at various levels.
• Experience in software consulting, especially in ERP, CRM, BPM/Workflow, or Data Integration Architecture, is preferred.
• Background supporting Department of Defense contracts, particularly with Army, Navy, or USAF, is highly desirable.
• Willingness to travel up to 10% annually for customer engagements and site visits.
• Ability to work…