Content Strategist III

• Author, audit, and maintain accurate, clear, and actionable help and enablement content for supply partners across self-service platforms

• Ensure content meets accessibility, inclusion, readability, and translation standards

• Own the content strategy for the partner help space, developing frameworks, taxonomies, and structured approaches

• Design scalable, findable, reusable content solutions that improve content systems, overcome technical constraints, and reduce content debt

• Use data analysis, content audits, gap analyses, partner feedback, and benchmarking to identify opportunities and prioritize improvements

• Partner with product and research teams to initiate and measure content tests

• Collaborate with Product, Marketing, Operations, and partner-facing teams to translate product changes, policy updates, and partner pain points into content solutions

• Orchestrate consistent voice, tone, and structure across partner-facing content

• Apply user-centered practices and contribute to content standards and style guidance

• Communicate rationale to stakeholders through facilitation and storytelling

• Shape how help content reduces partner friction and improves partner success at scale

• Bachelor's degree in Communications, English, Journalism, Information Systems, or a related field; or equivalent related professional experience
• 5+ years of relevant professional experience in content strategy, UX writing, technical writing, or knowledge management
• Experience authoring and maintaining content for digital self-service environments such as help centers, knowledge bases, or product support platforms
• Proficiency using data, content audits, and analytics to inform content decisions, identify gaps, and evaluate content performance
• Proficiency communicating content strategy rationale to cross-functional stakeholders
• Experience developing or contributing to content frameworks, taxonomies, or information architecture for help or knowledge management environments
• Familiarity with content management systems and structured content models
• Experience with platforms such as Salesforce Knowledge, AEM, Zendesk, SharePoint, or similar tools
• Experience working with supply-side or partner-facing products
• Ability to identify and pursue content automation, AI-ready content structures, or search optimization improvements
• Experience collaborating with Product, Marketing, and Operations teams in a fast-moving, cross-functional environment

Demonstrates expertise in content strategy, UX writing, and technical writing, with a strong focus on developing scalable content solutions and frameworks for digital self-service environments. Proficient in using data analysis and collaboration with cross-functional teams to enhance partner-facing content and improve partner success.

• Content Strategy Development
• UX Writing
• Data Analysis for Content Decisions
• Content Management Systems Proficiency
• Collaboration with Cross-Functional Teams

• Content Audits
• Technical Writing
• Knowledge Management
• Content Frameworks
• Information Architecture
• Content Automation
• Search Optimization
• Accessibility Standards
• Translation Standards
• User-Centered Practices

• Storytelling
• Facilitation
• Communication

• Self-Service Platforms
• Help Centers
• Knowledge Bases
• Partner-Facing Products
• Content Systems

• Salesforce Knowledge
• AEM
• Zendesk
• Share Point