IT Support Engineer

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Full Time Technical Bloomington, IL, US

9 days ago Requisition

Salary Range: $22.00 To $24.00 Hourly

Integrity Technology Solutions | Bloomington, IL
Hybrid Work Environment

At Integrity Technology Solutions, we don't believe technical support is just about fixing problems. It's about building trust, solving challenges, and helping our clients succeed through technology.

We're looking for an
IT Support
Engineer who combines strong technical skills with exceptional customer service. In this role, you'll serve as a dedicated technical resource for an assigned Client Success Team, working closely with clients to resolve issues, provide guidance, and deliver an outstanding support experience.

If you enjoy troubleshooting technology, helping people, continuously learning, and being part of a collaborative team, we'd love to hear from you.

As an IT Support Engineer, you'll be the first point of contact for many of our clients' technology needs. You'll work directly with end users, resolve technical issues, communicate solutions clearly, and collaborate with other engineers to ensure every client receives exceptional service.

You'll become familiar with the businesses you support, allowing you to provide more personalized, efficient, and proactive technical assistance.

Troubleshoot and resolve a wide variety of end-user technology issues

Serve as a trusted technical resource for your assigned clients

Manage service tickets from intake through resolution or escalation

Deliver outstanding customer service through proactive communication

Support Microsoft 365, Windows environments, Active Directory, mobile devices, printers, and workstation technologies

Collaborate with Systems Support Engineers, Network Engineers, Technology Strategists, and Client Success Partners

Participate in client meetings to better understand business operations and technology goals

Document solutions and contribute to shared team knowledge

Identify opportunities to improve processes and elevate the client experience

Continue growing your technical skills through training, mentorship, and hands-on experience

At Integrity, our Remote Fix Engineers aren't anonymous technicians working through endless queues.

You'll be aligned with a dedicated Client Success Team and develop meaningful relationships with the clients you support. Over time, you'll gain a deep understanding of their technology environments, business processes, and operational priorities.

That familiarity allows you to provide faster support, better recommendations, and a more personalized experience for every client interaction.

You’ll troubleshoot and support technologies such as:

• Microsoft Windows operating systems
• Microsoft 365 and Office applications
• Active Directory user administration
• Workstation hardware and software
• Mobile devices and tablets
• Printer and peripheral issues
• Password and user access concerns
• Network connectivity issues
• Remote access technologies
• Security and endpoint protection technologies

You’ll also collaborate with senior engineers when more advanced technical expertise is needed, giving you valuable opportunities to learn and expand your skills.

Successful IT Engineers are:

• Technology enthusiasts who enjoy solving problems
• Strong communicators who can explain technical concepts in simple terms
• Calm and professional under pressure
• Naturally curious and eager to learn
• Organized and detail-oriented
• Team players who enjoy collaborating with others
• Cust…